Taxonomy of usability requirements for home telehealth systems

Singh, Jaspaljeet; Lutteroth, Christof; Wünsche, Burkhard C.

doi:10.1145/1832838.1832844

Cited by 10 publications

(7 citation statements)

References 12 publications

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“…There are a few studies on usability requirements for home health care systems [15]. They identified the usability problems of existing telemedicine systems and suggested a taxonomy of usability requirements.…”

Section: Discussionmentioning

confidence: 99%

A suggestion for future research on interface design of an internet-based telemedicine system for the elderly

Chuna

Patterson

2012

Work

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Telemedicine has emerged as an effective tool for providing high quality healthcare service and health-related information, especially in rural areas. Rural areas often have a larger elderly population with greater rates of preventable disease. These areas also have fewer medical resources and specialists, and have limited access to health services, all of which can influence overall health. An internet-based telemedicine system can be one solution to provide the rural elderly with the proper health information when needed. The elderly obviously have limited capabilities compared with younger adults in the use of internet technology. However, the interfaces of the currently existing internet-based telemedicine systems are not specifically developed for elderly users. This paper suggests future interface design research for an internet-based telemedicine system specifically for the elderly.

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Section: Discussionmentioning

confidence: 99%

A suggestion for future research on interface design of an internet-based telemedicine system for the elderly

Chuna

Patterson

2012

Work

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“…Researchers have highlighted the importance of identifying and understanding the technology needs of the different stakeholders using telehealth systems to develop more usable and beneficial systems [51,68,77]. And yet, there is a dearth of studies of teletherapy practice and of therapists' experiences with teletherapy.…”

Section: Related Workmentioning

confidence: 99%

From Therapy to Teletherapy: Relocating Mental Health Services Online

Yamamoto

Voida

2021

Proc. ACM Hum.-Comput. Interact.

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Numerous studies have highlighted a range of potential benefits of teletherapy for clients. Nonetheless, researchers have found that many therapists are reluctant to adopt teletherapy in their work practice. There is a dearth of research about how therapists have appropriated telehealth platforms, either to understand teletherapy practice or to understand the challenges and opportunities for system design. The COVID-19 pandemic offers an unfortunate but unique opportunity to learn more about the experiences of therapists who use a range of therapeutic interventions with a range of client populations. In this work, we explore the following research question: in what ways do telehealth platforms support and challenge the work of teletherapy? We present results of semi-structured interviews conducted with 14 mental health therapists during the first six months of the pandemic in the United States. We present a descriptive account of their experiences as well as a discussion of the ways in which the multi-layered and interdependent nature of two facets of therapeutic work-the therapeutic alliance and the therapeutic interventions-made the transition to computer-supported cooperative work particularly challenging. We then offer a suite of design implications for systems that better support the nuanced and unique work of teletherapy.CCS Concepts: • Human-centered computing → Empirical studies in collaborative and social computing; • Applied computing → Health informatics.

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“…Representative users consist of both medical staff and patients of various genders, ethnicities, ages, and knowledge. Singh et al (2010) found that the usability of EHR systems is often focused on the needs of physicians rather than the needs of the patients. Even within the patient user population, some may struggle more than others.…”

Section: Telehealth: Ehr Systemsmentioning

confidence: 99%

Usability: Adoption, Measurement, Value

et al. 2020

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Objective We searched for the application of usability in the literature with a focus on adoption, measurements employed, and demonstrated value. Five human factors domains served as a platform for our reflection, which included the last 20 years. Background As usability studies continue to accumulate, there has been only a little past reflection on usability and contributions across a variety of applications. Our research provides a background for general usability, and we target specific usability research subareas within transportation, aging populations, autistic populations, telehealth, and cybersecurity. Method “Usability” research was explored across five different domains within human factors. The goal was not to perform an exhaustive review but, rather, sample usability practices within several specific subareas. We focused on answering three questions: How was usability adopted? How was it measured? How was it framed in terms of value? Conclusion We found that usability is very domain specific. Usability benchmarking studies and empirical standards are rare. The value associated with improving usability ranged widely—from monetary benefits to saving lives. Thus, researchers are motivated to further improve usability practices. A number of data collection and interpretation challenges still call for solutions. Application Findings offer insight into the development of usability, as applied across a variety of subdomains. Our reflection ought to inform future theory development efforts. We are concerned about the lack of established benchmarks, which can help ground data interpretation. Future research should address this gap in the literature. We note that our findings can be used to develop better training materials for future usability researchers.

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Taxonomy of usability requirements for home telehealth systems

Cited by 10 publications

References 12 publications

A suggestion for future research on interface design of an internet-based telemedicine system for the elderly

A suggestion for future research on interface design of an internet-based telemedicine system for the elderly

From Therapy to Teletherapy: Relocating Mental Health Services Online

Usability: Adoption, Measurement, Value

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