The present study compared handwritten reports with those written on computers for ten precisely defined quality factors. Reports written under both conditions by 160 upper division college students in a business communication course were submitted to the Grammatik II program for quality analysis and the results were subsequently analyzed for significant differences using ANOVA. More similarities than differences were found as six of the ten tests did not show significant differences. The findings of the study do not support a general conclusion that basic writing quality will improve when documents are written by computer as compared to writing them by hand. The importance of the present findings as they relate to earlier research and future research directions are discussed.The computer is becoming an accepted organizational and pedagogical tool in business communication, but does it improve the quality of the written output? Much effort has been placed on developing word processing packages and courses, designing electronic mail services, encouraging (and in some cases, requiring) students to own a computer for coursework, and using computer laboratories as part of business communication classes. Yet, the question remains as to whether this acceptance and implementation of the technology has produced the anticipated results.
LITERATURE REVIEWIn a critical review of the literature on writing with word processors, Hooper (1987) noted that most studies ofhigh school and college English writing courses support computer use because &dquo;revision is made easier&dquo; (p. 5). Nevertheless, research to date regarding the effect of computer use on writing quality and quantity has produced conflicting findings.Several authors have found that using the word processor for writing activities enhances communication. Maik (1987) noted increases in revision and editing in college business writing courses. Tone and Winchester's (1988) ERIC digest also noted that in some cases using the computer had an effect &dquo;if not a dramatic impact on both the quality and quantity of writing&dquo; (p. 2). Tone and Winchester looked at studies of English and writing composition conducted in elementary, secondary,