Technical Note—Pricing and Prioritization in a Duopoly with Self-Selecting, Heterogeneous, Time-Sensitive Customers Under Low Utilization

Abstract

Will Service Providers Prioritize Under Competition?

Two-Stage Solution for Meal Delivery Routing Optimization on Time-Sensitive Customer Satisfaction

“…A two-stage stochastic optimization approach is developed to integrate dynamic recourse into a priori scheduling and routing. Considering the heterogeneity of time-sensitive customers, Sainathan [3] examined the competition between two service providers by applying a three-stage game. e customers are heterogeneous in their delay sensitivities and belong to one of two types: impatient and patient.…”

“…Secondly, we are differently taking into consideration of heterogeneous time-sensitive customers by introducing the time sensitivity coefficient in the customer time satisfaction function of the MDRP model. Similar to Sainathan [3] and Golrezaei et al [20], we consider that the customers are heterogeneously sensitive to the delay time. Differently, we focus on the heterogeneity of time-sensitive customers on delayed delivery time of fast meal delivery services.…”

“…We introduce time sensitivity coefficient β in the timesensitive customer satisfaction function to measure the impact of time-sensitive customer heterogeneity on meal delivery satisfaction [3]. We divide the customers into three groups [20] based on their time sensitivity to delayed meal delivery.…”

“…e customers with heterogeneous time sensitivity degrees have different expectations in terms of service experience and satisfaction [3]. erefore, how to improve time-sensitive customer satisfaction with fast meal delivery is an extremely important issue for O2O takeout meal delivery platforms.…”

“…e focus of this study was to construct a meal delivery routing optimization model with the objective of maximizing the time-sensitive customer satisfaction with meal delivery services. Moreover, the heterogeneous time-sensitive customers who have different time sensitivity degrees on delayed meal delivery have been taken into consideration in meal delivery routing optimization modelling [3,5]. A twostage solution with HAC and GA is proposed for fast meal delivery routing optimization.…”