Technical Support for Detection and Prediction of Rainfall

Employees’ Continued Use Intention of Collaborative System Platforms: Examining Mural and Trello

“…Mural and Trello have been lauded for their ease of use, but Guedes and Buest (2022) argued that this is irrelevant because only some workers are proficient or competent ICT users. In the first week of class, employees of the companies participating in the study were given a crash course in using the Mural and Trello systems, both of which were recommended by the study's authors, Hemavathi et al (2021). Some people may still need to find the Mural and Trello system more collaborative to use effectively.…”

“…Many multinational corporations have set up service or technical support operations in developing countries to cut costs. Dell was one of the first companies to outsource its technical support and customer service (Hemavathi et al, 2021). Outsourcing is an excellent option for businesses to provide technical support.…”

“…Companies that require technical support personnel can save time and effort by exporting their services. It also allows businesses to hire specialists whose technical knowledge and experience may be outside the scope of the business, allowing the company to provide a higher level of technical support to its employees (Hemavathi et al, 2021). Support from professionals or other technical assistance can improve employees' use of technology.…”

“…One factor that affects how computer networks are utilized is "support/resistance," as stated by Alshammari (2020). Inadequate user and technical support are cited as another reason for the failure of Mural and Trello by Hemavathi et al (2021). It has been argued by Ferreira et al (2022) that managers require technical support from trained assistants, instructional designers, and computer experts.…”

“…Technology aids the introduction and use of challenging or unfamiliar tools like Mural and Trello, which are essential for instructors to manage teamwork and achieve various organizational objectives successfully. Hemavathi et al, 2021;Shchetynina et al, 2022), or they immediately implement the online course design made by the experts. Thus, we propose the following: H4: Technical support significantly impacts on actual use of collaborative system platforms (Mural, Trello).…”