2021
DOI: 10.2991/assehr.k.210805.214
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Technological Innovation in Small Business: A Study on the Three Recent Baldrige Awards’ SMEs Recipients (2017-2019)

Abstract: This paper aims to understand the technological innovation in the recent winners of the latest Baldrige Awards' SMEs recipients 2017-2019. The Baldrige Award is the highest award for performance excellence in various business categories in the US, including small business or small-medium enterprises (SMEs). The method used is documentary analysis from their Baldrige application summary and is supported by other publicly available sources. The analysis shows that all recipients have in common in terms of depth … Show more

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“…Greenhalgh et al [6] see innovation as "a novel set of behaviors, routines and ways of working that are discontinuous with previous practice, are directed at improving health outcomes, administrative efficiency, cost effectiveness, or user experience and that are implemented by planned and coordinated actions. " Success in innovating depends on an interplay of factors [2,7] and needs to be planned [8,9]. Health care organizations show large differences in the extent to which they are capable of innovating [10][11][12][13].…”
Section: Introductionmentioning
confidence: 99%
“…Greenhalgh et al [6] see innovation as "a novel set of behaviors, routines and ways of working that are discontinuous with previous practice, are directed at improving health outcomes, administrative efficiency, cost effectiveness, or user experience and that are implemented by planned and coordinated actions. " Success in innovating depends on an interplay of factors [2,7] and needs to be planned [8,9]. Health care organizations show large differences in the extent to which they are capable of innovating [10][11][12][13].…”
Section: Introductionmentioning
confidence: 99%