Technology and the Workplace

Jaspers, Erik; Teicholz, Eric

doi:10.1002/9781119572626.ch11

Cited by 3 publications

(4 citation statements)

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“…The authors reinforced the importance of such tools and methods to support better decision-making on FM management and avoid unnecessary interventions in building facilities. The proposed lighting priority level addressed the functional requirement of the prototype related to service prioritisation, a critical aspect of the maintenance process described in the literature [72][73][74][75]. Its benefits are mainly related to the objective prioritisation of services according to precise criteria, supporting the optimised staff and resource distributions and the structured management of outsourced services.…”

Section: Establishment Of Technical and Functional Requirements And The Experimental Plan For Prototypingmentioning

confidence: 99%

Development of a BIM and IoT-Based Smart Lighting Maintenance System Prototype for Universities’ FM Sector

et al. 2022

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Reactive maintenance (RM) is a core service of the operation and maintenance (O&M) phase, the most prolonged and costly within the building lifecycle. RM is characterised by inefficient asset information and communication management, impacting critical FM problems and users’ experience. Building information modelling (BIM) and Internet of things (IoT) has enabled the development of digital twins, moving facilities management (FM) from a reactive approach towards a predictive one. Although previous studies have investigated the application of such technologies to FM, there is a lack of understanding on procedural issues related to its implementation in FM and RM. This research aimed to characterise strategies and decisions involved in prototyping a BIM and IoT-based smart-lighting maintenance system and identify its potential impacts on universities’ maintenance processes. The adopted research strategy and data collection methods involved prototyping, questionnaires, and interviews. The results show a high level of complexity in converging maintenance needs and technological abilities for FM and the importance of procedures and standards at organisational and industry levels. Moreover, it evidenced that the automation of functions and the centralisation of information enabled by BIM and IoT can optimise service provision, generate environmental and efficiency gains, and improve users’ safety and satisfaction.

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Section: Establishment Of Technical and Functional Requirements And The Experimental Plan For Prototypingmentioning

confidence: 99%

Development of a BIM and IoT-Based Smart Lighting Maintenance System Prototype for Universities’ FM Sector

et al. 2022

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“…A second challenge is prioritising RM services, ensuring that the most important problems will be promptly solved (Barrett and Finch, 2014;Chanter and Swallow, 2007;Ensafi et al, 2023;Jaspers and Teicholz, 2012;M arquez, 2007). Generally, a first prioritisation is informed in the WR by the fault reporter (Gober, 2008) or defined by the FM sector after receiving it (Ensafi et al, 2023).…”

Section: Introductionmentioning

confidence: 99%

“…Despite their relevance, RM processes are characterised by delays and waste and difficulties in the identification of root causes of failures (Akcamete et al , 2010; Perera et al , 2016; Salleh et al , 2016) and service prioritisation (Ensafi et al , 2023; Gober, 2008; Jaspers and Teicholz, 2012; Olanrewaju and Abdul-Aziz, 2015), impacting on the attendance of critical problems. Among the several aspects that contribute to this scenario are unsatisfactory performance of craftsmen, unexpected variances in work coordination, and unavailability of supplies (Higgins and Mobley, 2001).…”

Section: Introductionmentioning

confidence: 99%

“…Uncertainty often leads to a second prioritisation assessment by the FM staff to plan the service delivery order. The decision on service order is also challenging due to its dependence on a series of variables, such as the repair’s complexity and the availability of a record of maintenance (Akcamete et al , 2010), budget, labour and material resources (Ahluwalia, 2008; Jaspers and Teicholz, 2012; Olanrewaju and Abdul-Aziz, 2015). Also important are the level of accessibility to the faulty item (Dabbs, 2008) and the impact on the organisation’s activities.…”

Section: Introductionmentioning

confidence: 99%

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Statistical critical reactive maintenance characterisation for digital twin implementation in universities

Campos Fialho,

Codinhoto,

Minto Fabricio

2023

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Purpose Facilities management (FM) plays a key role in the performance of businesses to ensure the comfort of users and the sustainable use of natural resources over operation and maintenance. Nevertheless, reactive maintenance (RM) services are characterised by delays, waste and difficulties in prioritising services and identifying the root causes of failures; this is mostly caused by inefficient asset information and communication management. While linking building information modelling and the Internet of Things through a digital twin has demonstrated potential for improving FM practices, there is a lack of evidence regarding the process requirements involved in their implementation. This paper aims to address this challenge, as it is the first to statistically characterise RM services and processes to identify the most critical RM problems and scenarios for digital twin implementation. The statistical data analytics approach also constitutes a novel practical approach for a holistic analysis of RM occurrences. Design/methodology/approach The research strategy was based on multiple case studies, which adopted university campuses as objects for investigation. A detailed literature review of work to date and documental analysis assisted in generating data on the FM sector and RM services, where qualitative and statistical analyses were applied to approximately 300,000 individual work requests. Findings The work provides substantial evidence of a series of patterns across both cases that were not evidenced prior to this study: a concentration of requests within main campuses; a balanced distribution of requests per building, mechanical and electrical service categories; a predominance of low priority level services; a low rate of compliance in attending priority services; a cumulative impact on the overall picture of five problem subcategories (i.e. Building-Door, Mechanical-Plumbing, Electrical-Lighting, Mechanical-Heat/Cool/Ventilation and Electrical-Power); a predominance of problems in student accommodation facilities, circulations and offices; and a concentration of requests related to unlisted buildings. These new patterns form the basis for business cases where maintenance services and FM sectors can benefit from digital twins. It also provides a new methodological approach for assessing the impact of RM on businesses. Practical implications The findings provide new insights for owners and FM staff in determining the criticality of RM services, justifying investments and planning the digital transformation of services for a smarter provision. Originality/value This study represents a unique approach to FM and provides detailed evidence to identify novel RM patterns of critical service provision and activities within organisations for efficient digitalised data management over a building’s lifecycle.

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Digital Technologies in Facility Management – The state of Practice and Research Challenges

Araszkiewicz

2017

Procedia Engineering

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Technology and the Workplace

Cited by 3 publications

References 0 publications

Development of a BIM and IoT-Based Smart Lighting Maintenance System Prototype for Universities’ FM Sector

Development of a BIM and IoT-Based Smart Lighting Maintenance System Prototype for Universities’ FM Sector

Statistical critical reactive maintenance characterisation for digital twin implementation in universities

Digital Technologies in Facility Management – The state of Practice and Research Challenges

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