Technostress and hotel guests: A mere hurdle or a major friction point?

Lee, Samuel; Erdem, Mehmet; Anlamlier, Eda; Chen, Chih‐Chien; Bai, Billy; Putney, LeAnn G.

doi:10.1016/j.jhtm.2023.04.008

Cited by 9 publications

(6 citation statements)

References 32 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Ecotourists who implement these behaviors can become influential role models for others, motivating them to do the same. These findings support Schunk and DiBenedetto (2020), who state that role models will motivate individuals to imitate behavior, along with increased self-efficacy (Lee et al. , 2023), thereby taking necessary action (Lin et al.…”

Section: Discussionsupporting

confidence: 68%

“…Consequently, role models motivate individuals to mimic their behavior (Schunk and DiBenedetto, 2020). Selfefficacy levels impact motivation, effort and persistence in goal achievement (Lee et al, 2023). Individuals who exhibit a high level of self-efficacy regarding a specific behavior are inclined to harbor a steadfast belief in their capacity to overcome challenges and attain desired outcomes.…”

Section: Ecotourist Behavior Measurement Scale Developmentmentioning

confidence: 99%

“…Consequently, role models motivate individuals to mimic their behavior (Schunk and DiBenedetto, 2020). Self-efficacy levels impact motivation, effort and persistence in goal achievement (Lee et al. , 2023).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

See 2 more Smart Citations

The behaviors of Indonesian domestic ecotourists using a Rasch analysis

Setiawan,

Muawanah,

Maulana

et al. 2024

View full text Add to dashboard Cite

Purpose This study aims to analyze the capacity of ecotourists to exhibit behavior that aligns with the ecotourist scale using the Rasch model measurement. Design/methodology/approach The data was gathered using an online survey incorporating the five tenets of ecotourism using a seven-point rating scale on domestic tourists in Indonesia. Descriptive statistics, cross-tabulation and Rasch model measurement were used to analyze the data. Findings The ecotourist identification scale measurement items were reliable and satisfactory. The most challenging behavior for ecotourists was using the services of a tour guide who was concerned about the environment. Meanwhile, respecting cultural differences around the tourist destination was the most accessible behavior. Most respondents demonstrated a fit response pattern and satisfactorily met the validity and reliability criteria. Research limitations/implications This study did not compare ecotourists’ ability to behave by the type of conservation visited as its limitation. However, it provides a significant methodological contribution to developing a measurement of ecotourist behavior implemented in well-established behavioral theories. Practical implications Integrating ecotourism into education, incentivizing eco-friendly tourism practices, promoting awareness, supporting local businesses, respecting local values and ensuring safe travels. Originality/value To the best of the authors’ knowledge, this study is the first of its kind to be conducted in Indonesia. It uses a unique and innovative method to reveal the unobserved variables in ecotourists’ behavior. The findings confirm that tourists’ behaviors align with the five tenets of ecotourism.

show abstract

Section: Discussionsupporting

confidence: 68%

Section: Ecotourist Behavior Measurement Scale Developmentmentioning

confidence: 99%

See 1 more Smart Citation

The behaviors of Indonesian domestic ecotourists using a Rasch analysis

Setiawan,

Muawanah,

Maulana

et al. 2024

View full text Add to dashboard Cite

show abstract

“…For casual dining restaurant managers, focusing on customized training and support is essential due to the diverse experiences and adaptability of employees. By providing a tailored environment that accommodates both tech-savvy and less tech-savvy employees, managers can mitigate the potential negative impacts of technology on employee performance and well-being (Lee et al, 2023).…”

Section: Managerial Implicationsmentioning

confidence: 99%

Post-Pandemic Digital Transformation: Mitigating Technostress and Increasing Well-Being in the Hospitality Industry via the Person-Technology Fit Model

ALFEHAID,

HASSAN,

ALFISAL

et al. 2024

GTG

View full text Add to dashboard Cite

Understanding how to reduce employee tech stress is crucial for improving workforce well-being and maximizing operational efficiency in the tourism and hospitality sectors due to the post-COVID-19 digital transformation. Therefore, this study aims to investigate the impact of enhancing restaurant employees' digital transformation readiness and technological device readiness on reducing employees' technostress. The study employed a qualitative methodology of semi-structured interviews, primarily addressing the paucity of scholarly investigations within this specific research area. The interviewee cohort encompassed both managerial and staff members from two distinct categories of restaurants (i.e., fast-food and casual dining restaurants). The study found eight factors related to the readiness of restaurant employees for digital transformation, as well as four factors related to the readiness of restaurant technological devices. According to interviewees, these factors have been found to reduce restaurant employees' techno stressors. Theoretically, this study extends the digital transformation readiness model from three to eight factors, and the study extends the person technology fit model from three to four factors to reduce employees' technostress. From a managerial perspective, restaurant managers can use the study framework to enhance employees' technological skills, foster a positive attitude toward digital transformation, and invest in user-friendly technology, which can ultimately reduce technostress and improve employee well-being and performance in the dynamic hospitality industry.

show abstract

“…The prior literature on technology and sales is divided into three main streams. First, researchers have investigated the negative effects of information technology such as technostress [11,12], and negative behavioral outcomes such as job burnout [10,13]. Second, studies on the influence of moderating variables on reducing the stress of information technology on salespeople [14,15] were conducted.…”

Section: Introductionmentioning

confidence: 99%

The Roles of Sales Technologies for Salespeople: Techno Demands and Resources Model Perspective

Shin,

Ji,

Jan

et al. 2024

JTAER

View full text Add to dashboard Cite

The purpose of this study is to examine the effects of a salesperson’s techno-demands and techno-resources created by new sales-related information technology on salespersons’ attitudinal and behavioral outcomes such as job burnout, job satisfaction, turnover intention, and sales performance. In order to test the proposed framework, data were collected from 305 salespeople in Korea. The results of a partial least squared structural equation modeling (PLS-SEM) analysis showed that techno-demands have a significant positive effect on salespeople’s job burnout and techno-resources have a significant positive effect on salespeople’s job satisfaction. Salespeople’s job burnout has a significant positive effect on salespeople’s turnover intention, whereas salespeople’s job satisfaction has a significant positive effect on salespeople’s sales performance. Finally, salespeople’s job satisfaction has a negative effect on turnover intention. Theoretically, this study develops a new comprehensive framework of the techno demands–resources model and is empirically tested in the context of salespeople. Managerially, the findings offer important insights to practitioners to leverage techno-resources to accelerate the sales technologies for sales activities.

show abstract

Technostress and hotel guests: A mere hurdle or a major friction point?

Cited by 9 publications

References 32 publications

The behaviors of Indonesian domestic ecotourists using a Rasch analysis

The behaviors of Indonesian domestic ecotourists using a Rasch analysis

Post-Pandemic Digital Transformation: Mitigating Technostress and Increasing Well-Being in the Hospitality Industry via the Person-Technology Fit Model

The Roles of Sales Technologies for Salespeople: Techno Demands and Resources Model Perspective

Contact Info

Product

Resources

About