Technostress and work-family conflict in ICT-user employees during the COVID-19 pandemic: the role of social support and mindfulness

Azpíroz-Dorronsoro, Carla; Fernández-Muñiz, Beatriz; Montes-Peón, José Manuel; Vázquez-Ordás, Camilo José

doi:10.1080/0144929x.2023.2220051

Cited by 5 publications

(1 citation statement)

References 76 publications

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“…Similarly, our results are aligned with evidence from the literature highlighting that perceived social support is negatively associated with work-related stress ( Macías et al, 2019 ). However, it is worth noting that not all perceived support has the same protective effect: after all, social support could act as an effective buffer when it is responsive to the demands arising from stressful situations ( Azpíroz-Dorronsoro et al, 2023 ). The results of our work emphasize that supervisor support can act as a resource to counteract stress related to technologies in remote working, while peer support can promote job satisfaction and mental well-being.…”

Section: Discussionmentioning

confidence: 99%

The new normal of remote work: exploring individual and organizational factors affecting work-related outcomes and well-being in academia

Capone,

Schettino,

Marino

et al. 2024

Front. Psychol.

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BackgroundFlexible work arrangements have become increasingly popular, driven by the widespread adoption of digital technologies in the workplace because of the pandemic. However, there is a scarcity of studies concerning remote work, especially related to technical-administrative staff (TAS) in academia. Therefore, the current study, adopting the Job Demands-Resources model, aimed to investigate the relationships between remote working self-efficacy, organizational support, techno-complexity, mental well-being, and job performance among TAS during remote working.MethodsA total of 373 individuals from TAS of a large Italian university participated in this study by completing a self-report questionnaire.ResultsThe findings showed positive and significant relationships between remote self-efficacy and job satisfaction as well as between such a perceived efficacy and mental well-being. Perceived support from supervisors acted as a protective factor against techno-complexity. In contrast, perceived support from colleagues emerged as able to promote well-being and job satisfaction. In addition, the latter was positively associated with well-being. Finally, individual job performance was positively affected by job satisfaction and negatively by techno-complexity.ConclusionThis study highlights the need for interventions to support TAS in remote working environments by leveraging employees’ self-efficacy as a key factor in reducing stress related to new technologies as well as enhancing well-being, job satisfaction, and, in turn, their performance.

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Section: Discussionmentioning

confidence: 99%

The new normal of remote work: exploring individual and organizational factors affecting work-related outcomes and well-being in academia

Capone,

Schettino,

Marino

et al. 2024

Front. Psychol.

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Leadership and technostress: a systematic literature review

Rademaker,

Klingenberg,

Süß

2023

Manag Rev Q

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With the growing use of digital technologies at work, employees are facing new demands. Digital technologies are also changing how leaders and followers interact. Leadership must adapt to these changes and find ways to reduce the demands of digital work for their followers so they maintain their capacity for and motivation to work. Against this background, we analyze the impact leadership has on technostress by conducting a systematic literature review. An electronic search was based on 13 databases (ACM Digital, AIS eLibrary, APA PsychInfo, EBSCO, Emerald Insight, Jstor, Pubmed, SAGE, ScienceDirect, Scopus, Taylor & Francis Online, WISO, and Web of Science) and was carried out in October 2023. We identified 1725 articles—31 of which met the selection criteria. Thirteen more were identified in a backward search, leaving 44 articles for analysis. The conceptual analysis reveals that empowering and supportive leadership can decrease follower technostress. Leadership that emphasizes high availability expectations, task orientation and control can increase technostress and technostress-related outcomes. Furthermore, leadership’s impact on follower technostress is influenced by how ICTs are being used to convey leadership. We synthesize seven analytical themes of leadership among the technostress literature and derive them into the three aggregated dimensions which serve as the foundation of a conceptual model of leadership’s impact on follower technostress: technostress-increasing leadership, technostress-decreasing leadership, and technology-enabled leadership. Furthermore, we formulate avenues for future research.

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Vitality and learning: the impact of mobile technology use across work–nonwork boundaries on job performance

Zhou,

Liu,

Fan

2023

Behaviour & Information Technology

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Technostress and work-family conflict in ICT-user employees during the COVID-19 pandemic: the role of social support and mindfulness

Cited by 5 publications

References 76 publications

The new normal of remote work: exploring individual and organizational factors affecting work-related outcomes and well-being in academia

The new normal of remote work: exploring individual and organizational factors affecting work-related outcomes and well-being in academia

Leadership and technostress: a systematic literature review

Vitality and learning: the impact of mobile technology use across work–nonwork boundaries on job performance

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