Technostress at work during the COVID-19 lockdown phase (2020–2021): a systematic review of the literature

Abstract

Technostress is a psychosocial phenomenon associated with the use of technologies to the detriment of health, the same one that during the pandemic was accelerated in the work considering home confinement. This work aims to systematize the main research on the impact of technostress at work during the severe confinement stage of the pandemic, between the years 2020 and 2021, with the purpose of identify and evaluate its main determining factors. A systematic review of the literature was carried out during COVID-19, using the words “technostress work COVID-19.” The works found focus mainly on analyzing the creators and inhibitors of technostress in workers, as well as the main consequences of the materialization of this technological risk associated with work performance during the stage of confinement by COVID-19. Techno invasion and techno overload were identified as the main techno stressors, with the main type of technostress appreciated in the literature being techno fatigue. Technostress is identified as a problem that had direct and relevant effects during the season of severe confinement and remote work at home due to COVID-19; highlighting techno fatigue as the most frequent type of stress, and techno stressors such as techno invasion and overload as the ones that presented the highest incidence.

Development and validation of the Environmental Confinement Stressors Scale (ECSS-20)

“…These events, marked by critical sociopolitical dynamics and needs for rapid adaptation, present a fertile ground to assess variations in subjective well-being, coping, and fields of spatial justice and habitability ( Astudillo Pizarro and Sandoval Díaz, 2019 ; Sandoval-Díaz et al, 2021 , 2022 , 2024 ). Moreover, employability circumstances such as job loss or absence, or significant changes in work conditions, as well as the loss of daily social activities and hospitalizations, are critical areas where the ECSS-20 could reveal significant impacts on mental and physical health ( Bahamondes-Rosado et al, 2023 ; Pérez-Villalobos et al, 2023 ). It is also advisable to explore how the ECSS-20 functions across different cultures and countries, as stress and its perception can vary considerably among different environments and populations ( Tasnim et al, 2024 ; Tonon et al, 2024 ).…”

Peran Moderasi Sumber Daya Kerja pada Hubungan Antara Stres Digital dengan Burnout

“…Stres digital yang dialami oleh individu dapat menyebabkan kelelahan emosional, kurangnya kepuasan kerja dan stres, hasil dari kelelahan emosional tersebut dapat memunculkan burnout pada karyawan [9]. Dengan adanya penggunaan teknologi yang belebihan untuk bekerja dapat menjadi masalah yang pontensial pada kesehatan, sumber daya manusia di perusahaan, dan membuat tekanan pada pengguna dari teknologi [10].…”

The new normal of remote work: exploring individual and organizational factors affecting work-related outcomes and well-being in academia

“…In this vein, work self-efficacy proved its predictiveness of employees’ performance ( Stajkovic and Luthans, 1998 ). Following this line of reasoning, literature on remote working ( Prodanova and Kocarev, 2021 ) has shown a strong association between the self-efficacy of individuals working remotely and the dimensions of technostress ( Bahamondes-Rosado et al, 2023 ).…”