Técnica de Incidentes Críticos: Aplicabilidade nas Pesquisas de Enfermagem    Critical incident technique: applicability in nursing research

Background: While previous research has examined components of professionalism that veterinary employers and clients expect in veterinarians, little attention has been paid to practising clinical veterinarians' opinions on important professional competencies that help to enhance the veterinarianclient relationship. This study used a phenomenological approach and critical incident technique to gather the narratives of practising veterinarians in New Zealand about positive and negative veterinarian-client interactions. The intention was to identify the underlying principles of professionalism that resulted in the positive/negative outcomes of those interactions. Methods: Twenty-two practising veterinarians were interviewed, and each respondent was asked to recollect and narrate a significant positive and a significant negative critical incident in their career that involved a veterinarianclient interaction within a clinical setting. The professional competencies that the veterinarian believed contributed to a successful or an unsuccessful outcome were elucidated using thematic analysis. Results: Thematic analysis of the critical incident narratives revealed four major themes under the overarching theme of 'building a relationship between the veterinarian and the client': 'accountability and integrity', 'effective communication skills', 'personal wellbeing' and 'quality of care'. Conclusion:The description of the important professional competencies that helped to enhance the veterinarian-client relationship provides a reference for the practising profession to help improve the likelihood of veterinarians enjoying satisfied and successful careers.

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Using the critical incident technique to determine veterinary professional competencies important for enhancing the veterinarian‐client interaction

Gordon

Gardner

Weston

et al. 2021

Veterinary Record

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Técnica de Incidentes Críticos: Aplicabilidade nas Pesquisas de Enfermagem Critical incident technique: applicability in nursing research

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Using the critical incident technique to determine veterinary professional competencies important for enhancing the veterinarian‐client interaction

Using the critical incident technique to determine veterinary professional competencies important for enhancing the veterinarian‐client interaction

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