“…The use of information communications technology (ICT) solutions to drive sustainability and deliver business value through cost savings and enhanced value for employees is recognized across telecommunications companies and the wider ICT sector (Falch, 2012;Kitou & Horvath, 2003;Oliveira, Barlow, Gonçalves, & Bayer, 2013;Poom, Orru, & Ahas, 2017;Ruth, 2011;Zhu & Mason, 2014). Workforce productivity is also a beneficiary from implementing video conferencing (VC).…”