Telectronic Government and Process Innovation

Abstract

This study aimed to identify and interpret the municipal public managers in the use of the electronic portal of the State of Rio Grande do Sul. Thus, the applied and quantitative research was carried out with 62 municipal managers from the municipalities of Rio Grande do Sul. As a result, it was observed that the electronic portal is seen as process innovation, which minimizes public administration and user spending, and enables process improvements for the citizen. It was also observed that the variables were grouped into three factors: technology, processes and interaction, with no variance between the groups by mesoregions. Finally, it was observed that there is a moderate positive correlation between Technology and Processes, Technology and Interaction, and Processes and Interaction.