Telemedicine Adoption during Pandemic Covid19 in Indonesia

Abstract

This research will investigated adoption of telemedicine in Indonesia during pandemic COVID19 by modifying Unified Theory of Acceptance and Use of Technology (UTAUT). Variables used in this research are performance expectancy, effort expectancy, social influence, attitude an facilitating conditions as moderating variables that use to analyze use behavior of telemedicine in Indonesia. The survey conducted on 317 telemedicine user in Indonesia and analysis using moderated regression analysis. Based on the results of data analysis, as many as 4 hypotheses were rejected while only three were accepted. The accepted hypotheses state that performance expectation and attitude, as well as the moderating effect of facilitating conditions, have an impact on the influence of social influence on telemedicine usage behavior. Meanwhile, the rejected hypotheses are those which state that there is a direct influence of effort expectancy, social influence, attitudes towards telemedicine usage behavior and moderating effects of facilitating conditions on the effect of performance expectancy and attitudes towards telemedicine usage behavior. As implications, telemedicine must be designed to offer greater benefits than conventional medical services, such as time savings and cost savings. Furthermore, despite the lack of a direct physical examination in telemedicine, the results of the diagnosis are expected to be accurate, resulting in the patient being more productive and healthy as a result of adopting telemedicine