Telemedicine for Acute Conditions During COVID-19: A Nationwide Survey Using Crowdsourcing

Kato-Lin, Yi-Chin; Thelen, Shawn T.

doi:10.1089/tmj.2020.0351

Cited by 14 publications

(6 citation statements)

References 52 publications

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“…On the background of the lower popularity of more specialized telehealth tools in Austria, taking a “modern approach” just for the sake of being modern apparently seems unimportant, with only 1.4% of respondents who had received and were content with their telemedical care saying they were satisfied because of the modern approach ( Figure 1 ). Additionally, there was little reference to the role of telehealth in virtually eliminating waiting times, as waiting times have been a key factor for respondents in other international studies [ 28 ]. Nevertheless, the willingness to use telehealth solutions appears to be on the rise, with 54% of respondents seeing advantages or great advantages to the use of telemedical tools.…”

Section: Discussionmentioning

confidence: 99%

Telehealth in Times of COVID-19: Spotlight on Austria

et al. 2021

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Introduction: With the spread of Coronavirus disease 2019 (COVID-19), the world has been experiencing an extraordinary state of emergency. As patients entering a doctor’s practice can potentially infect medical staff and other patients, using digital alternatives wherever possible is a potential solution to avoiding face-to-face encounters. In these conditions, telemedicine is becoming increasingly relevant. Hence, the aim of this study was to examine telemedicine use and gathered experiences during the COVID-19 pandemic in Austria. Materials and Methods: In June 2020, a representative group of Austrian respondents (n = 1000) was asked via online survey whether they had contacted a doctor during spring of 2020, and, if so, whether they had used a telemedical method to do so. The survey also reflected gathered experiences and degrees of satisfaction with the use of telemedicine. Results: A third (33%) of those who contacted a doctor during the target period did so using telemedical tools. The majority of those with previous telehealth experience were satisfied with the help they received. Patients commonly used a telephone to contact their doctors. The overall assessment of telemedical aids tended to be positive, with more than half (53%) of those surveyed seeing significant advantages, and a 90% satisfaction rate among the respondents who used telehealth services. Conclusion: The outcomes from this work hint at fairly high acceptance of telemedical communication tools in the studied group of the Austrian population. Based on the high rate of satisfaction among patients who used telehealth, it is expected that the use of telehealth services will increase further in the near future.

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Section: Discussionmentioning

confidence: 99%

Telehealth in Times of COVID-19: Spotlight on Austria

et al. 2021

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“…Furthermore, this study’s findings do not include COVID-19 research articles regarding patient and physician communication during the pandemic. Most studies during the pandemic use telemedicine or other new subjects, which are now globally an important means of communication between patients and health care providers [ 51 , 52 ] that cause indirect communication [ 53 , 54 , 55 , 56 , 57 , 58 ]. At the same time, this study examines direct physician-patient communication, especially physician visits at the patient’s bedside without intermediaries.…”

Section: Discussionmentioning

confidence: 99%

The Effect of Physician Communication on Inpatient Satisfaction

Moslehpour

Shalehah

Rahman³

et al. 2022

Healthcare

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(1) Background: The importance of physician-patient communication and its effect on patient satisfaction has become a hot topic and has been studied from various aspects in recent years. However, there is a lack of systematic reviews to integrate recent research findings into patient satisfaction studies with physician communication. Therefore, this study aims to systematically examine physician communication’s effect on patient satisfaction in public hospitals. (2) Methods: Using a keywords search, data was collected from five databases for the papers published until October 2021. Original studies, observational studies, intervention studies, cross-sectional studies, cohort studies, experimental studies, and qualitative studies published in English, peer-reviewed research, and inpatients who communicated with the physician in a hospital met the inclusion criteria. (3) Results: Overall, 11 studies met the inclusion criteria from the 4810 articles found in the database. Physicians and organizations can influence two determinants of inpatient satisfaction in physician communication. Determinants of patient satisfaction that physicians influence consist of amounts of time spent with the patient, verbal and nonverbal indirect interpersonal communication, and understanding the demands of patients. The organization can improve patient satisfaction with physician communication by the organization’s availability of interpreter service and physician workload. Physicians’ communication with inpatients can affect patient satisfaction with hospital services. (4) Conclusions: To improve patient satisfaction with physician communication, physicians and organizational determinants must be considered.

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“…The participants who reported using virtual care were also asked to answer a 4-item, 7-point (strongly disagree to strongly agree) scale about their intention to use virtual care postpandemic [ 23 ], modified to remove reference to “acute” conditions. Confirmatory factor analysis, internal reliability, and construct reliability have been reported [ 23 ]. In the present study, the Cronbach alpha was .86 for the future intentions to use virtual care scale.…”

Section: Methodsmentioning

confidence: 99%

“…In a US study, virtual care satisfaction was higher in rural (88%) than in urban (84%) areas, though not significantly different [ 19 ]. Whether satisfaction translates into willingness to continue virtual care postpandemic deserves more research; however, in a recent COVID-19 study of 1059 US residents, 72% to 77% reported intentions to continue to use virtual care, at least for acute health conditions, with no rural-urban differences [ 23 ].…”

Section: Introductionmentioning

confidence: 99%

Virtual Care Prior to and During COVID-19: Cross-sectional Survey of Rural and Urban Adults

Rush¹,

Seaton²,

Corman³

et al. 2022

JMIR Form Res

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Background To reduce person-to-person contact, the COVID-19 pandemic has driven a massive shift to virtual care. Defined as the use of technology (synchronous or asynchronous) to support communication between health care providers and patients, rural-urban differences in virtual care are relatively unexplored. Objective The 2-fold purpose of this study was to examine rural and urban virtual care access, use, and satisfaction during the pandemic and to identify any unmet needs. Methods This study was a cross-sectional online survey exploring virtual care among rural and urban adults in summer 2021 using a combination of fixed and open-ended response options. Quantitative data were analyzed using both descriptive and inferential statistics, and qualitative data were analyzed using inductive thematic content analysis. Results Overall, 501 (373, 74.4% female; age range 19-86 years; 237, 47.3% rural-living) Western Canadians completed the survey. Virtual care use was high among both rural (171/237, 72.2%) and urban (188/264, 71.2%) participants, with over one-half (279/501, 55.7%) reporting having only started to use virtual care since the pandemic. The self-reported need for mental health programs and services increased during the pandemic, compared with prior for both rural and urban participants. Among virtual care users, interest in its continuation was high. Our analysis also shows that internet quality (all P<.05) and eHealth literacy (all P<.001) were positively associated with participants’ perceptions of virtual care usefulness, ease of use, and satisfaction, with no rural-urban differences. Rural participants were less likely to have used video in communicating with doctors or health care providers, compared with urban participants (P<.001). When describing unmet needs, participants described a (1) lack of access to care, (2) limited health promotion and prevention options, and (3) lack of mental health service options. Conclusions The increased demand for and use of virtual care may reflect increased availability and a lack of alternatives due to limited in-person services during the COVID-19 pandemic, so a balance between virtual care and in-person care is important to consider postpandemic. Further, ensuring availability of high-speed internet and education to support patients will be important for providing accessible and effective virtual care, especially for rural residents.

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Telemedicine for Acute Conditions During COVID-19: A Nationwide Survey Using Crowdsourcing

Cited by 14 publications

References 52 publications

Telehealth in Times of COVID-19: Spotlight on Austria

Telehealth in Times of COVID-19: Spotlight on Austria

The Effect of Physician Communication on Inpatient Satisfaction

Virtual Care Prior to and During COVID-19: Cross-sectional Survey of Rural and Urban Adults

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