Teleworker’s Perception of Technology Use for Collaborative and Social During the COVID-19 Pandemic

Cai, Jie; Ryu, Sarah; Wohn, Donghee Yvette; Kum-Biocca, Hyejin Hannah

doi:10.14236/ewic/hci2021.36

Cited by 1 publication

(2 citation statements)

References 41 publications

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“…On the other hand, the great and significant impact of work and information overload on perceiving WFH as a source of stress has been reported in the mainstream literature (Cai et al 2021;Mendonça et al 2022;Fonner and Roloff 2012;Ferrara et al 2022;Chen 2022;Grant et al 2013;Heiden et al 2021;Bentley et al 2016;Spurgeon et al 1997;Millán et al 2017). However, authors such as Maillot et al (2022) and Macciotta et al (2022) suggest that to explain the stress perception, clarity on work objectives is more relevant than work overload, and Novianti and Roz (2020) suggest that workload does not impact job satisfaction.…”

Section: Discussionmentioning

confidence: 99%

“…The massive use of ICTs may generate a connectivity overload, which was outlined before the COVID-19 pandemic (Suh and Lee 2017) and during the COVID-19 crisis (Ferrara et al 2022). Some consequences have been that workers may feel that they must be continuously "online" (Cai et al 2021;Mendonça et al 2022); work interruptions (Fonner and Roloff 2012); higher workloads (Ferrara et al 2022;Chen 2022); less time to recover from work (Grant et al 2013); and greater work intensity (Heiden et al 2021). It has been shown that the feelings of overdependence and entrapment associated with the intensive use of ICTs cause digital stress (Steele et al 2020).…”

Section: Job Factorsmentioning

confidence: 99%

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Perception of the Effects of Working from Home on Isolation and Stress by Spanish Workers during COVID-19 Pandemic

2023

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This paper tests the explanatory capability of the individual, organizational, environmental and job factors regarding Spanish workers’ perception of isolation and stress owing to working from home (WFH). We used a survey of the Spanish agency Centro de Investigaciones Sociológicas on the Spanish population’s perceptions of several aspects of information technologies that was carried out in March 2021. Information overload, work overload and isolation are perceived to be the principal factors involved in WFH. Because WFH could be inhibit professional development, drawbacks in the infrastructure include overload and impediments to career development as the most relevant variables to explain the perception of isolation. Age and balance between family and work also have explanatory power, but less so for isolation and stress. While people with intermediate ages are less sensitive to isolation and stress, having a correct balance between work and personal life is a protective factor against these effects. From the results in this paper, we outline several questions that must be addressed by labour authorities via legal regulations and by firms and workers to adapt organizational and working culture to ensure the efficient implementation of WFH settings compatible with employees’ well-being.

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