Temporality, space and technology: time‐space discourses of call centres

Ibrahim, Yasmin

doi:10.1111/j.1468-005x.2012.00275.x

Cited by 12 publications

(12 citation statements)

References 54 publications

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“…First, our findings reveal new insights in line with the spatio-temporal distribution that is central to Felstead et al (2005) and similar works (e.g. Ibrahim, 2012). Our findings furthermore coincide with Hilbrecht et al (2013) in showing the constant struggle and 'protection of work and time spaces' that teleworkers perceive themselves to be engaged in.…”

Section: Discussion and Conclusion: Gendered Time And Resistance Timesupporting

confidence: 87%

Resisting long working hours: The case of Spanish female teleworkers

Gálvez

Serrano

Alcaraz

2018

German Journal of Human Resource Management: Zeitschrift für Pe

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Spain has some of the longest working days in the European Union and this presents problems for women employees, especially with regard to their work-life balance. Teleworking has been introduced as a possible solution. Our article analyses this working relationship and shows how female teleworkers produce new interpretations of time, space and agency. When it comes to time, we conclude that there is 'gendered time' and 'resistance time'. This (a) illustrates how women who telework deploy different approaches in the way they relate to their temporal, spatial and material worlds, and (b) defines a particular type of agency associated with teleworking that vindicates their condition as both female workers and mothers, and denounces a patriarchal labour model designed by and for men.

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Section: Discussion and Conclusion: Gendered Time And Resistance Timesupporting

confidence: 87%

Resisting long working hours: The case of Spanish female teleworkers

Gálvez

Serrano

Alcaraz

2018

German Journal of Human Resource Management: Zeitschrift für Pe

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“…It is inextricably linked to globalisation, as software packages which large conglomerates seek to market globally are made accessible at a local level. Adapting products for different parts of the world makes it possible to increase sales significantly, and localisation leverages multiple geographies for global delivery of communication products as part of an offshoring landscape (Ibrahim 2012). In practice, localisation involves adapting a website, electronic game or software product (usually produced in US English) for sale in countries such as China, India or France, so that the product appears to end-users as if it may have originated in their country.…”

Section: Localisation and Localisersmentioning

confidence: 99%

The future of digital working: knowledge migration and learning

Malcolm

2014

Learning, Media and Technology

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Against the backdrop of intensified migration linked to globalisation, this article considers the implications of knowledge migration for future digital workers. It draws empirically on a socio-material analysis of the international software localisation industry. Localisers' work requires linguistic, cultural and software engineering skills to adapt digital products to be marketed worldwide. The article addresses the problem of the need for better understanding of knowledge practices in digital working and offers new insights by examining work and learning against the theoretical question of how knowledge migrates. Drawing on the writing of sociologist Karin Knorr Cetina, it illustrates how workers reformulate knowledge and practise visibility through object relations that support learning. The article concludes with five recommendations for incorporating insights gained through this analysis in education.

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“…Yet research on spatial separation of employees dates back as far as several decades (e.g. Allen, 1977; Monge & Kirste, 1980), but relatively few empirical studies have incorporated the challenges—let alone a measured degree—of temporal separation in the context of collaborative work (Ibrahim, 2012; O’Leary & Cummings, 2007). This holds especially for telework research, where temporal separation is mostly an implicit dimension as the bulk of research has focused on extreme types of spatial separation from a physical location (e.g.…”

Section: Theory and Hypothesesmentioning

confidence: 99%

No teleworker is an island: The impact of temporal and spatial separation along with media use on knowledge sharing networks

Meulen

Baalen

Heck

et al. 2019

Journal of Information Technology

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Despite its prevalence, there is a lack of understanding regarding the effect of telework on an organization’s knowledge base. Recognizing the enabling role of electronic communication media, this article therefore addresses the interaction effects of media synchronicity and temporal as well as spatial separation among colleagues on sharing in knowledge networks. Special attention is paid to knowledge awareness (a form of metaknowledge representing “who knows what”) as well as homogeneous and heterogeneous knowledge sources to further explicate the relationship between coworker separation and knowledge sharing. Multiple surveys were placed between two smaller ethnographic investigations and combined with whole network data to form an in-depth study of 64 knowledge workers at a medium-sized European research and advisory organization. The results reveal that spatial separation directly reduces the frequency of knowledge sharing between colleagues, whereas temporal separation affects knowledge sharing through reduced knowledge awareness, resulting in lower job and proactive performance. The use of asynchronous media can serve to mitigate most of the negative effects of spatial separation on knowledge sharing but may also exacerbate the negative effect of temporal separation on teleworkers’ knowledge awareness of colleagues with identical expertise.

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Temporality, space and technology: time‐space discourses of call centres

Cited by 12 publications

References 54 publications

Resisting long working hours: The case of Spanish female teleworkers

Resisting long working hours: The case of Spanish female teleworkers

The future of digital working: knowledge migration and learning

No teleworker is an island: The impact of temporal and spatial separation along with media use on knowledge sharing networks

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