Ten Years of LibQual: A Study of Qualitative and Quantitative Survey Results at the University of Mississippi 2001–2010

LibQUAL Revisited: Further Analysis of Qualitative and Quantitative Survey Results at the University of Mississippi

“…According to Drake (2010), more than 1000 libraries in 17 countries have participated in LibQUAL in the past decade. The literature produced over the past four years has not provided much new information regarding LibQUAL as an assessment tool for longitudinal studies; longitudinal studies using LibQUAL comments as a driving force for assessing internal data include Greenwood, Watson, and Dennis (2011). The research indicates studies rely on user comments in surveys to evaluate facilities, collections, and student learning.…”

Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review

“…Retrospective analysis of survey data from five surveys over a ten-year period was conducted to explore how changes and improvements in library services over the decade impacted on user perceptions. This approach is similar to those taken by the other two studies that looked at trends across a ten year period (Cook & Maciel, 2010;Greenwood, Watson & Dennis, 2011). In this UL study, means were compared between surveys and across the five surveys, to explore whether user perceptions changed as improvements to services and policies were implemented.…”

“…They outlined steps taken to improve user perceptions over the period and found significant changes in users' C. McCaffrey, 2019, New Review of Academic Librarianship 5 desired, perceived and minimum expectations in the decade (2010). An alternative experience was shared by the University of Mississippi in Oxford when they reviewed ten years of quantitative and qualitative LibQUAL+ data from 2001-2010 and found no direct relationship between changes in library policy and changes in adequacy gap scores (Greenwood, Watson and Dennis, 2011). A follow up study which added LibQUAL+ data for a further year again found that user feedback seemed not to reflect sizeable changes in library services (Dennis, Greenwood and Watson, 2013).…”

portal: Libraries and the Academy 2012 Johns Hopkins University Press Award for Best Article

“…1 William B. Edgar raises some important concerns about using LibQUAL+ as the sole assessment tool in libraries, cautioning that the effectiveness of academic libraries is too complex to be measured by LibQUAL+ alone, 2 and, more recently there have been further critiques of libraries' reliance on LibQUAL+ assessment. E. Stewart Saunders has noted that LibQUAL+ can be difficult for libraries to tailor to their own assessment needs, and that patron perceptions are not the only important measure for library assessment, 3 and Jessica Rovito has noted that the focus on customer opinions at the core of LibQUAL+ may be harmful to long-range decisionmaking in libraries.…”