Tenant satisfaction assessment in social housing in England: How reliable? How meaningful?

Abstract

Since the 1980s there has been a growing emphasis on consumerizing welfare services as a form of provider accountability and as part of the commercialization of public agencies, which has formed part of the New Public Management reforms. Associated with this, the structured measurement of tenant satisfaction is well established in England's social housing sector and has become increasingly important in informing official assessments of social landlord effectiveness. This paper investigates whether published tenant satisfaction scores are sufficiently reliable and robust to serve as a pre‐eminent and unambiguous service quality measure, examines the validity of comparing recorded satisfaction rates for social landlords operating in different social and demographic contexts, and looks into how raw survey results could be adjusted to take account of ‘context’ factors outside a landlord's direct control.

Impacts of Households’ Prior Experience on Current Housing Satisfaction: A Study of Selected Estates in Lagos, Nigeria

“…The Standardised Tenant Satisfaction Survey (STATUS) used in this regard was obtainable from National Housing Federation website, www.housing.org.uk. Varady and Carrozza (2000) also attested to the use of STATUS-like instruments in the US just as Pawson and Sosenko (2012) did about Australia and New Zealand.…”

The Study of E-Waste Management Awareness Among Students of Uitm Seremban 3

“…Terdapat pelbagai golongan usia yang tinggal di perumahan kos rendah. Terdapat beberapa faktor sosial yang menentukan kepuasan penghuni dalam rumah atau di kawasan perumahan yang mereka diami (Ateca-Amestoy, 2006;Forte & Russo, 2017;Hashim, 2003;Liu, 1999;Pawson & Sosenko, 2012;Rapoport, 1969;Tan & Khong, 2012). ( 2013) mendapati bahawa warga emas tidak berpuas hati dengan tempat tinggal mereka hingga menyebabkan mereka menghadapi masalah kemurungan dengan persekitaran perumahan.…”