Terms and meanings of “participation” in product design: From “user involvement” to “co-design”

Guía, Lucía Sánchez de la; Cazorla, Marina Puyuelo; Molina, Blanca de Miguel

doi:10.1080/14606925.2017.1352951

Cited by 27 publications

(21 citation statements)

References 10 publications

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“…Co‐design approaches use the real‐life experience of patients and health‐care providers (HCPs) to improve service design and delivery . Co‐design goes beyond user involvement, where end‐users have a consultant or advisory role . In co‐design, stakeholders are involved as equal partners and co‐creators, and the experiences of users and communities are at the core of the design process .…”

Section: Introductionmentioning

confidence: 99%

“…6 Co-design goes beyond user involvement, where end-users have a consultant or advisory role. 7 In co-design, stakeholders are involved as equal partners and co-creators, and the experiences of users and communities are at the core of the design process. 8,9 Many benefits of PPI and participatory design have been identified in the literature, such as the ability to capture experiences of patients and HCPs, ensuring that researchers, leaders and policymakers understand the reality and challenges faced by service users and deliverers.…”

Section: Introductionmentioning

confidence: 99%

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A qualitative evaluation of participants' experiences of using co‐design to develop a collective leadership educational intervention for health‐care teams

Pallesen

Rogers

Anjara

et al. 2020

Health Expectations

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Introduction Co‐design involves stakeholders as design partners to ensure a better fit to user needs. Many benefits of involving stakeholders in design processes have been proposed; however, few studies have evaluated participants’ experience of co‐design in the development of educational interventions. As part of a larger study, health‐care professionals, researchers and patients co‐designed a collective leadership intervention for health‐care teams. This study evaluated their experiences of the co‐design process. Methods Semi‐structured interviews were conducted with individuals (n = 10) who took part in the co‐design workshops. Interviews were audio‐recorded, transcribed verbatim and analysed thematically. Results Four key themes were identified from the data: (a) Managing expectations in an open‐ended process; (b) Establishing a positive team climate; (c) Focusing on frustrations—challenging but informative; and (d) Achieving a genuine co‐design partnership. Conclusions The development of a positive team climate is essential to the co‐design process. Organizers should focus on building strong working relationships from the beginning to enable open discussion. Organizers of co‐design should be conscious of establishing and maintaining a genuine partnership where participants are involved as equal partners and co‐creators. This can be done through the continuous use of feedback to allow participants to influence the workshop directions, and through limiting researcher domination. Lastly, co‐design can be daunting, but organizers can positively impact participants’ experience by acknowledging the emergent nature of the process in order to reduce participant apprehension, thereby limiting the barriers to participation.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

A qualitative evaluation of participants' experiences of using co‐design to develop a collective leadership educational intervention for health‐care teams

Pallesen

Rogers

Anjara

et al. 2020

Health Expectations

View full text Add to dashboard Cite

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“…For any eHealth or digital health solutions to be adopted, it is posited that the eHealth literacy needs of users must be addressed (16)(17)(18). Besides, it is recommended that user-centered principles, with requirements of users as the primary focus (19), be applied in digital health intervention development (20,21). In line with the user-centered principles is the co-design approach (22).…”

Section: Introductionmentioning

confidence: 99%

“…Robert et al even argue that patients are indeed the biggest resources for quality of care improvement (24). This approach uses the lived experience of users for service design, with users as active advisors and consultants (19). It is described as "collective creativity as it is applied across the whole span of a design process" (22), and the approach has been found to develop a sense of ownership among users (25)(26)(27).…”

Section: Introductionmentioning

confidence: 99%

Co-designing eHealth and Equity Solutions: Application of the Ophelia (Optimizing Health Literacy and Access) Process

Cheng

Elsworth

Osborne

2020

Front. Public Health

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Background: The unequal access, challenges and outcomes related to using technology have created the digital divide, which leads to health inequalities. The aim of this study was to apply the Ophelia (Optimizing Health Literacy and Access) process, a widely used systematic approach to whole of community co-design, to the digital context to generate solutions to improve health and equity outcomes.Methods: This was a mixed method study. A cross-sectional survey was undertaken at 3 health organizations in Victoria, Australia using the eHealth Literacy Questionnaire (eHLQ) as a needs assessment tool. Cluster analysis was conducted to identify subgroups with varying eHealth literacy needs. These data, combined with semi-structured interviews with clients, were used to generate vignettes representing different eHealth literacy profiles. The vignettes were presented at co-design workshops with clients and health professionals to generate solutions for digital health services improvement. Expert validation and proof-of-concept testing was explored through mapping the process against Ophelia guiding principles.Results: The cluster analyses identified 8 to 9 clusters with different profiles of eHealth literacy needs, with 4 to 6 vignettes developed to represent the eHealth literacy strengths and weaknesses of clients at each of the 3 sites. A total of 32, 43, and 32 solutions across 10 strategies were co-created based on ideas grounded in local expertise and experiences. Apart from digital solutions, non-digital solutions were frequently recommended as a strategy to address eHealth literacy needs. Expert validation identified at least half of the ideas were very important and feasible, while most of the guiding principles of the Ophelia process were successfully applied.Conclusion: By harnessing collective creativity through co-design, the Ophelia process has been shown to assist the development of solutions with the potential to improve health and equity outcomes in the digital context. Implementation of the solutions is needed to provide further evidence of the impact of the process. The suggested inclusion of non-digital solutions revealed through the co-design process reminds health organizations and policymakers that solutions should be flexible enough to suit individual needs. As such, taking a co-design approach to digital health initiatives will assist in preventing the widening of health inequalities.

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“…The method of data collection involved searching for papers containing original or secondary definitions or descriptions of co-creation-related terms. As attention to these practices has grown considerably in recent years [35] and to ensure the literature we were obtaining is contemporary, we used a five-year range in our search. Each step is clearly described below.…”

Section: Unit Of Analysis and Data Collection Methodsmentioning

confidence: 99%

What is the Co-Creation of New Knowledge? A Content Analysis and Proposed Definition for Health Interventions

Pearce

Maple

Shakeshaft

et al. 2020

IJERPH

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Co-creation of new knowledge has the potential to speed up the discovery and application of new knowledge into practice. However, the progress of co-creation is hindered by a lack of definitional clarity and inconsistent use of terminology. The aim of this paper is to propose a new standardised definition of co-creation of new knowledge for health interventions based on the existing co-creation literature. The authors completed a systematic search of electronic databases and Google Scholar using 10 of the most frequently used co-creation-related keywords to identify relevant studies. Qualitative content analysis was performed, and two reviewers independently tested the categorisation of papers. Of the 6571 papers retrieved, 42 papers met the inclusion criteria. Examination of the current literature on co-creation demonstrated how the variability of co-creation-related terms can be reduced to four collaborative processes: co-ideation, co-design, co-implementation and co-evaluation. Based on these four processes, a new definition of co-creation of new knowledge for health interventions is proposed. The analysis revealed the need to address the conceptual ambiguity of the definition of “co-creation of new knowledge”. The proposed new definition may help to resolve the current definitional issues relating to co-creation, allowing researchers and policymakers to progress the development of co-creation of new knowledge in research and practice.

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Terms and meanings of “participation” in product design: From “user involvement” to “co-design”

Cited by 27 publications

References 10 publications

A qualitative evaluation of participants' experiences of using co‐design to develop a collective leadership educational intervention for health‐care teams

A qualitative evaluation of participants' experiences of using co‐design to develop a collective leadership educational intervention for health‐care teams

Co-designing eHealth and Equity Solutions: Application of the Ophelia (Optimizing Health Literacy and Access) Process

What is the Co-Creation of New Knowledge? A Content Analysis and Proposed Definition for Health Interventions

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