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The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional labor demands and wages at the occupational level. Theories describing the expected effects of job demands and working conditions on wages are described. Results suggest that higher levels of emotional labor demands are associated with lower wage rates for jobs low in cognitive demands and with higher wage rates for jobs high in cognitive demands. Implications of these findings are discussed.

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Emotional Labor Demands and Compensating Wage Differentials.

Glomb¹,

Kammeyer‐Mueller²,

Rotundo³

2004

Journal of Applied Psychology

177

140

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The Consumer Reports effectiveness score: What did consumers report?

Nielsen

Smart

Isakson

et al. 2004

Journal of Counseling Psychology

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From readers' ratings of satisfaction, problem resolution, and perceived emotional change during treatment, Consumer Reports magazine (CR, 1995) concluded both that psychotherapy is effective and that longer, more intensive therapy is more effective. The authors compared prospectively gathered 45-Item Outcome Questionnaire scores (OQ-45; M. J. Lambert, N. B. with CR scores gathered 6 or more weeks after treatment among 302 former counseling center clients. CR perceived emotional change scores were strongly correlated with but sharply overestimated prospectively measured OQ-45 change scores. Treatment length was correlated with CR satisfaction ratings but not with CR perceived change scores, CR problem resolution scores, or change measured with the OQ-45. CR's conclusions appear to have been too optimistic and too general.

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Test Card ‘M’ - do you get the picture?

Cited by 2 publications

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Emotional Labor Demands and Compensating Wage Differentials.

Emotional Labor Demands and Compensating Wage Differentials.

The Consumer Reports effectiveness score: What did consumers report?

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