That’s Private! Understanding Travelers’ Privacy Concerns and Online Data Disclosure

Ioannou, Athina; Tussyadiah, Iis; Miller, Graham

doi:10.1177/0047287520951642

Cited by 40 publications

(26 citation statements)

References 49 publications

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“…Such clusters differ in average perceived sensitivity but are often difficult to interpret in terms of semantic meaning. In contrast, factorization approaches revealed latent groups of personal data with increased interpretability [31,38,60]. In the field of employment, a study in 1973 [76] identified five factors of personal data from job interviews and found that questions about religious and ethnic, as well as financial backgrounds were perceived as inappropriate.…”

Section: Groups Of Personal Datamentioning

confidence: 99%

Employees’ privacy perceptions: exploring the dimensionality and antecedents of personal data sensitivity and willingness to disclose

Tolsdorf

Reinhardt

Iacono

2022

Proceedings on Privacy Enhancing Technologies

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The processing of employees’ personal data is dramatically increasing, yet there is a lack of tools that allow employees to manage their privacy. In order to develop these tools, one needs to understand what sensitive personal data are and what factors influence employees’ willingness to disclose. Current privacy research, however, lacks such insights, as it has focused on other contexts in recent decades. To fill this research gap, we conducted a cross-sectional survey with 553 employees from Germany. Our survey provides multiple insights into the relationships between perceived data sensitivity and willingness to disclose in the employment context. Among other things, we show that the perceived sensitivity of certain types of data differs substantially from existing studies in other contexts. Moreover, currently used legal and contextual distinctions between different types of data do not accurately reflect the subtleties of employees’ perceptions. Instead, using 62 different data elements, we identified four groups of personal data that better reflect the multi-dimensionality of perceptions. However, previously found common disclosure antecedents in the context of online privacy do not seem to affect them. We further identified three groups of employees that differ in their perceived data sensitivity and willingness to disclose, but neither in their privacy beliefs nor in their demographics. Our findings thus provide employers, policy makers, and researchers with a better understanding of employees’ privacy perceptions and serve as a basis for future targeted research on specific types of personal data and employees.

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Section: Groups Of Personal Datamentioning

confidence: 99%

Employees’ privacy perceptions: exploring the dimensionality and antecedents of personal data sensitivity and willingness to disclose

Tolsdorf

Reinhardt

Iacono

2022

Proceedings on Privacy Enhancing Technologies

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“…For example, when people doubt the value of a goal or feel uncertain about whether the goal can be achieved, they will feel a stronger epistemic need to reduce the ambiguity and become more likely to disclose their opinions and seek social validation from others (Eccles and Wigfield 2002). In the context of tourism consumption, tourism activities often involve a higher level of uncertainty than daily life (Su, Cheng, and Huang 2020;Ioannou, Tussyadiah, and Miller 2020). When tourists set a tourism goal, they are not sure if the upcoming trip will meet their expectations.…”

Section: Goal Disclosurementioning

confidence: 99%

Tourists’ Goal-Directed Behaviors: The Influences of Goal Disclosure, Goal Commitment, and Temporal Distance

Yang

Huang

2021

Journal of Travel Research

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Through the lenses of construal-level theory and goal-directed behavior theory, this study proposed and tested a conceptual model of tourists’ goal-directed behaviors. The proposed model depicted the impacts of tourism goal disclosure on tourists’ goal-directed behaviors through the mediation of goal commitment. The moderating role of temporal distance was also investigated. Two experimental studies were conducted to test hypotheses. Study 1 revealed that goal disclosure (vs. nondisclosure) on social media would enhance tourists’ commitment to tourism goals, which in turn would elicit more goal-directed behaviors. Study 2 further showed that the findings of study 1 are only applicable to the condition of short temporal distance. However, when it comes to the condition of long temporal distance, there is no significant difference in goal commitment and goal-directed behaviors regardless if the goal is disclosed or not. The findings of this study provided valuable theoretical and managerial implications.

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“…Macroenvironmental factors, such as cross-cultural preferences, have been identified as antecedents of privacy concerns (Ioannou et al, 2020;Tussyadiah et al, 2019). Research on privacy has shown that culture impacts consumers' attitudes toward privacy concerns (Bellman et al, 2004;Cullen, 2009;Dinev et al, 2006;Milberg et al, 2000).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Through which lenses can privacy concerns be scrutinized in tourism and hospitality? Recent studies have acknowledged the scarcity of investigations into hotel guests' physical privacy concerns and have, thus called for more research to assess this relevant aspect of guests' experiences (Hall and Ram, 2019;Ioannou et al, 2020;Tussyadiah et al, 2019). In this vein, the present study sought to explore the privacy concerns of hotel guests and their evolution over time.…”

Section: Introductionmentioning

confidence: 99%

“Most Americans like their privacy.” Exploring privacy concerns through US guests’ reviews

D’Acunto

Volo

Filieri

2021

IJCHM

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Purpose This study aims to explore US hotel guests’ privacy concerns with a twofold aim as follows: to investigate the privacy categories, themes and attributes most commonly discussed by guests in their reviews and to examine the influence of cultural proximity on privacy concerns. Design/methodology/approach This study combined automated text analytics with content analysis. The database consisted of 68,000 hotel reviews written by US guests lodged in different types of hotels in five European cities. Linguistic Inquiry Word Count, Leximancer and SPSS software were used for data analysis. Automated text analytics and a validated privacy dictionary were used to investigate the reviews by exploring the categories, themes and attributes of privacy concerns. Content analysis was used to analyze the narratives and select representative snippets. Findings The findings revealed various categories, themes and concepts related to privacy concerns. The two most commonly discussed categories were privacy restriction and outcome state. The main themes discussed in association with privacy were “room,” “hotel,” “breakfast” and several concepts within each of these themes were identified. Furthermore, US guests showed the lowest levels of privacy concerns when staying at American hotel chains as opposed to non-American chains or independent hotels, highlighting the role of cultural proximity in privacy concerns. Practical implications Hotel managers can benefit from the results by improving their understanding of hotel and service attributes mostly associated with privacy concerns. Specific suggestions are provided to hoteliers on how to increase guests’ privacy and on how to manage issues related to cultural distance with guests. Originality/value This study contributes to the hospitality literature by investigating a neglected issue: on-site hotel guests’ privacy concerns. Using an unobtrusive method of data collection and text analytics, this study offers valuable insights into the categories of privacy, the most recurrent themes in hotel guests’ reviews and the potential relationship between cultural proximity and privacy concerns.

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That’s Private! Understanding Travelers’ Privacy Concerns and Online Data Disclosure

Cited by 40 publications

References 49 publications

Employees’ privacy perceptions: exploring the dimensionality and antecedents of personal data sensitivity and willingness to disclose

Employees’ privacy perceptions: exploring the dimensionality and antecedents of personal data sensitivity and willingness to disclose

Tourists’ Goal-Directed Behaviors: The Influences of Goal Disclosure, Goal Commitment, and Temporal Distance

“Most Americans like their privacy.” Exploring privacy concerns through US guests’ reviews

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