The 20 Keys Methodology – Continuous Improvement for Organizational Efficiency

Abstract

Increased organizational efficiency should be one of the main strategic goals of every business. Ways of achieving it differ and one of the many choices is to improve business operations using available tools such as the “20 keys methodology”. This methodology is used to achieve strategic goals through the enhanced speed of learning and innovation. The aim of this paper is to look at the potential of 20 keys methodology for the improvement of company’s organizational efficiency in today’s global market. This integrated set of different tools is intended to increase the company’s efficiency and level of quality with synchronized cost reduction. 20 keys tend to eliminate various “wastes” in production processes to improve buyer’s satisfaction and motivate employees to act towards achieving company’s goals. Eventually, the methodology application should ensure a sustainable development, profitability, and integrated approach to competitiveness and long-term success of the company. The paper examines the implementation of the 20 keys methodology in Croatia and presents one case of a local production company using the methodology aiming to increase the organizational efficiency. Further research proposals are brought to confirm the potential influence of methodology on organizational efficiency.

Empirical Study: Leadership, Organization Culture, Employee Engagement in Information Technology Continuous Improvement Adoption

“…There are many factors that can influence and improve organizations' CI effectiveness. One such factors that impedes improvement in organizations is resistance to change (Erceg et al, 2018). It's important to understand various factors such as the above mentioned and their impact on CI through further review of literature to understand how each of the factors influence adoption of change, innovation, or improvements in organizations.…”