Abstract. We analyse high-resolution VLT+UVES spectra of the low-ionization intrinsic absorber observed in the BAL QSO SDSS J001130.56+005550.7. Two narrow absorption systems at velocities −600 km s −1 and −22 000 km s −1 are detected. The low-velocity system is part of the broad absorption line (BAL), while the high-velocity one is well detached. While most narrow absorption components are only detected in the high-ionization species, the lowest velocity component is detected in both highand low-ionization species, including in the excited Si and C lines. From the analysis of doublet lines, we find that the narrow absorption lines at the low-velocity end of the BAL trough are completely saturated but do not reach zero flux, their profiles being dominated by a velocity-dependent covering factor. The covering factor is significantly smaller for Mg than for Si and N , which demonstrates the intrinsic nature of absorber. From the analysis of the excited Si and C lines in the lowest velocity component, we find an electron density 10 3 cm −3 . Assuming photoionization equilibrium, we derive a distance 20 kpc between the low-ionization region and the quasar core. The correspondence in velocity of the high-and low-ionization features suggests that all these species must be closely associated, hence formed at the same distance of ∼20 kpc, much higher than the distance usually assumed for BAL absorbers.