The action-oriented approach and case study method in management studies

Pihlanto, Pekka

doi:10.1016/0956-5221(94)90024-8

Cited by 31 publications

(20 citation statements)

References 21 publications

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“…the philosophical viewpoint largely determines the choice of research design and data-collection methods (see Pihlanto 1994), as well as the nature of the research question (Yin 2003). as one lets go of the idea of the world as a collection of permanent and concrete structures the mainstream quantitative methods of data collection and analysis become less appealing.…”

Section: Organizational Innovation Adoptionmentioning

confidence: 99%

A Process Perspective on Organizational Innovation Adoption – A Qualitative Case Study

Makkonen¹

2009

J Bus Market Manage

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the purpose of this study is to scrutinize organizational innovation adoption from a process perspective. this qualitative single-case study is based on ten thematic interviews within the food-processing industry.the results accentuate the embedded nature of organizational innovation adoption in that the process studied was entangled with the company's previous and current business processes and with its future visions.

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Section: Organizational Innovation Adoptionmentioning

confidence: 99%

A Process Perspective on Organizational Innovation Adoption – A Qualitative Case Study

Makkonen¹

2009

J Bus Market Manage

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“…The conceptual argumentation put forward in this paper is based on an action-oriented research project on customer satisfaction in industrial markets conducted in two globally operating case organizations, the first one in paper machine manufacturing and the second one in the production of high quality steel for industry (for action-oriented research, see e.g. Pihlanto 1994). The identity of the case companies cannot be revealed for the sake of confidentiality.…”

Section: The Purpose Of the Papermentioning

confidence: 99%

Customer satisfaction in industrial markets: opening up the concept

Tikkanen

Alajoutsijärvi

2002

Journal of Business &Amp; Industrial Marketing

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The purpose of this paper is to "open up" the concept of customer satisfaction in industrial markets through arguing for a broader, contextually sensitive perspective to the phenomenon in its real-life settings. The conceptual argumentation put forward in this paper is based on an action-oriented research project on customer satisfaction in industrial markets conducted in two globally operating case organizations, the first one in paper machine manufacturing and the second one in the production of high quality steel for industry. On the basis of the "three steps" highlighted in this paper-the inner context of a business relationship, the connected network of the customer-supplier relationship, and the outer context of the connected network-it is argued that one can gain a more complete understanding of the context within which customer satisfaction actually emerges in industrial markets. The main function of the three steps proposed in this paper is to structure the inherent complexity and multiple facets of different contexts affecting customer satisfaction as a managerial phenomenon.

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“…These assumptions concerned the way the investigators understood the nature of reality, knowledge, human nature, and methodology, and the way that they interpret the research site (Pihlanto 1994). The assumptions in this research were founded around a subjectivity in which truth only exists through interlocking contextual understandings, and where reality is a subjective state of sensibility.…”

Section: Contextualizing the Research Processmentioning

confidence: 99%

The Research Approach and Methodology Used in an Interpretive Study of a Web Information System: Contextualizing Practice

Greenhill

2004

Information Systems Research

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Keywords:This paper contextualizes the research approach followed in an interpretive Information Systems study that explored the development of a Web information system. The paper provides details of the methodological approach followed in the project, the assumptions used, and the research techniques utilized when conducting a specific interpretive study of IS development. The aim of this paper is to provide a detailed presentation of the range of methods chosen to detail the rigor maintained in the research process associated with interpretive IS research. This paper illustrates how methods that are described as visual methodological techniques can be applied to an Information Systems study. With the presentation of this detail, it is hoped other IS researchers can reflect on their own practices when conducting interpretive research projects in comparison with those chosen for this project. The paper bridges the theoretical background of existing literature to illustrate how the exploration of method and research practice contributes to the examination of a chosen research topic.

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The action-oriented approach and case study method in management studies

Cited by 31 publications

References 21 publications

A Process Perspective on Organizational Innovation Adoption – A Qualitative Case Study

A Process Perspective on Organizational Innovation Adoption – A Qualitative Case Study

Customer satisfaction in industrial markets: opening up the concept

The Research Approach and Methodology Used in an Interpretive Study of a Web Information System: Contextualizing Practice

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