The Adoption and Use of ‘BABBLE’: A Field Study of Chat in the Workplace

Bradner, Erin; Kellogg, Wendy A.; Erickson, Thomas

doi:10.1007/0-306-47316-x_8

Cited by 32 publications

(43 citation statements)

References 14 publications

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“…Work on IM [Isaacs et al 2002a;Nardi et al 2000a;Milewski and Smith 2000;Tang et al 2001;Whittaker et al 1997] and advanced prototypes [Bradner et al 1999;Smith and Fiore 2001;Viergas and Donath 1999] have put people at the center of the user interface. Other successful social networking tools such as Orkut (http://www.orkut.com/) and Friendster (http://www.friendster.com/index.jsp) are focused on the utility of public networks for making friends.…”

Section: Discussionmentioning

confidence: 99%

“…Babble [Bradner et al 1999;Erickson and Kellogg 2000] supports synchronous and asynchronous textual communication between small groups with a visualization that shows active users, their communication activity, and relations between their recent interactions. ChatCircles [Viergas and Donath 1999] explored a similar approach to representing dynamic conversational activity.…”

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confidence: 99%

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ContactMap

Whittaker

Jones

Nardi

et al. 2004

ACM Trans. Comput.-Hum. Interact.

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Modern work is a highly social process, offering many cues for people to organize communication and access information. Shared physical workplaces provide natural support for tasks such as (a) social reminding about communication commitments and keeping track of collaborators and friends, and (b) social data mining of local expertise for advice and information. However, many people now collaborate remotely using tools such as email and voicemail. Our field studies show that these tools do not provide the social cues needed for group work processes. In part, this is because the tools are organized around messages, rather than people. In response to this problem, we created ContactMap, a system that makes people the primary unit of interaction. ContactMap provides a structured social desktop representation of users' important contacts that directly supports social reminding and social data mining. We conducted an empirical evaluation of ContactMap, S. Whittaker et al.comparing it with traditional email systems, on tasks suggested by our fieldwork. Users performed better with ContactMap and preferred ContactMap for the majority of these tasks. We discuss future enhancements of our system and the implications of these results for future communication interfaces and for theories of mediated communication.

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Section: Discussionmentioning

confidence: 99%

mentioning

confidence: 99%

ContactMap

Whittaker

Jones

Nardi

et al. 2004

ACM Trans. Comput.-Hum. Interact.

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“…These groups may be open to the public or private for invited members only. The idea of informal group formation is similar to that of the Babble project [3,4] in which members can form and visualize ad-hoc groups around a conversation topic. Different from Babble, once a group is explicitly joined in StudioBRIDGE, it is shown under the user's group listing and he may monitor the group's activities.…”

Section: People Group and Expertise Awarenessmentioning

confidence: 99%

“…This information, however, is intended for personal use only. Earlier projects [3,4,7,9,11,12,14,15,16,26,27] also demonstrate features that share additional awareness information about groups, locations, and community events, like StudioBRIDGE, but they do so individually. The main distinction of StudioBRIDGE from the previous work is that it integrates awareness information about people, groups, proximity, and events into one system allowing users to pivot from one feature to the other.…”

Section: Introductionmentioning

confidence: 99%

StudioBRIDGE

Yee

Park

2005

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

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StudioBRIDGE is an awareness system, based on instant messaging (IM), developed for students working in open studio spaces in the Architecture Department at the Massachusetts Institute of Technology (MIT). The goal of StudioBRIDGE is to help students initiate online and offline interactions by giving them an awareness of nearby people, groups, locations, and events of the community. Even when students are working in close proximity to each other, they are often not aware of the activities and expertise of their colleagues nearby. We believe that this integrated awareness could lead to increased peer learning and expertise sharing by encouraging informal social communication, particularly in groups whose members have existing social and physical ties. In this paper, we describe the user community and the motivation, design, and initial pilot deployment of StudioBRIDGE.

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“…Another possibility is Yahoo-messenger like behaviour, or a social proxy, introduced by Bradner, Erickson and Kellogg [2].…”

Section: Awarenessmentioning

confidence: 99%