The adoption, diffusion &amp; categorical ambiguity trifecta of social robots in e-health – Insights from healthcare professionals

Kalisz, David; Khelladi, Insaf; Castellano, Sylvaine; Sorio, Rossella

doi:10.1016/j.futures.2021.102743

Cited by 21 publications

(4 citation statements)

References 48 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This study reveals there is a high degree of skepticism in the audience regarding robots which is a hurdle that must be addressed and overcome to effectively market and integrate into a future society. Recent literature highlights that this ambiguity, although acknowledged as a fundamental barrier, is also where the opportunity lies to drive acceptance as it creates a novel prospect for categorization of the technology (Kalisz et al, 2021). These results show that fear of robots remains a salient dominant belief from pop culture that is a detrimental stereotype hindering acceptance.…”

Section: Discussionmentioning

confidence: 78%

How to Help Robots Take Over the World (in a Good Way): Media Influence on the Acceptance of New Technology

Neve

2024

Preprint

View full text Add to dashboard Cite

Past research has established that since robots are not yet common in Western society, most people’s views are based on how they are represented in science fiction versus current reality (Bruckenberger et al., 2013; Teo, 2021). This is the foundational problem for robots as a unique technology where common understanding is based on predisposed stereotypes from decades of pop culture, which can represent an impediment to acceptance. This paper acts as a case study on how media can be leveraged to influence audience acceptance of new technology such as social robots. I evaluate this by measuring the baseline of attitudes towards robots, probing the sources of these beliefs including how they are informed by pop culture, then subsequently quantifying how exposure to nonfiction media can reshape these embedded notions. The goal is to test if there is a lift in positive sentiment when shown marketing videos of an existing robot Pepper by Softbank Robotics. This study had mixed results revealing there is a high degree of skepticism in audiences regarding robots which is a hurdle that must be addressed and overcome to effectively integrate into future society. This MRP is a first account at developing insights for companies and governments on how to successfully drive acceptance of this new technology to facilitate successful HumanRobot Interaction (HRI). The goal is to situate HRI at the intersection of media theory, to analyze diffusion of innovation from a perspective of audience, influence, and acceptance.

show abstract

Section: Discussionmentioning

confidence: 78%

How to Help Robots Take Over the World (in a Good Way): Media Influence on the Acceptance of New Technology

Neve

2024

Preprint

View full text Add to dashboard Cite

show abstract

“…In the area of social robot adoption, Kalisz et al (2021) studied the adoption and diffusion of social robots in the healthcare sector using the Delphi technique. The results showed that the ambiguous nature of social robots would create interactive experiences to increase their adoption and diffusion.…”

Section: Related Workmentioning

confidence: 99%

Context-aware Explanations of Accurate Predictions in Service Processes

Weinzierl,

Zilker,

Brunk

et al. 2024

Proceedings of the Annual Hawaii International Conference on System Sciences

View full text Add to dashboard Cite

There is little research on use and adoption factors for social robots in the Caribbean. In one pilot study, the Zenbo companion robot was used to evaluate potential social robot use in a Caribbean setting. An informal observation from that study was the existence of communication failure-participants frequently repeated commands to the robot. Based on this observation, we have undertaken this study to identify the factors that affect robot adoption among technologically-savvy Caribbean users (undergraduate Computer Science and Information Technology (IT) students) and create a technology adoption model for this type of user. Our model shows that communication failure, manifested as repetition, has no effect on technology acceptance. Additionally, social attitudes towards robots, like the perception of competence and warmth, also have no effect on adoption. This social robot adoption model is the first of its kind for the Caribbean and helps contextualize factors that can affect social robots' adoption in the region.

show abstract

“…Smart care can be provided with health, nursing, safety, and auxiliary support for independent, assisted, or dependent older residents. E-health practice with humanoid robots (Gonzalez-Jimenez, 2018) and social robots (Kalisz et al, 2021) proves to be applicable in eldercare (e.g., dementia care, emotional care, stroke rehabilitation). Zhang et al (2020) argue for a rising smart care demand in China because of changing family structure, migration flows, increasing numbers of chronic diseases, and the weakening of filial care.…”

Section: An Integration-based Approachmentioning

confidence: 99%

Present and Future Trends of Sustainable Eldercare Services in China

Marinelli

Zhang²,

Ying

2022

Population Ageing

View full text Add to dashboard Cite

Ageing population is one of the most fundamental socio-economic transformations of the twenty-first century, with significant policy implications. China, the world’s most populous nation, is no exception. The necessity for cost-effective, culture-appropriate and sustainable eldercare services is one of the Government’s priorities, in both present and future. This research uses a focus-group interviews methodology to explore sustainable models of eldercare services through an in-depth comparative analysis of care demands and service provision in two Chinese cities. The study reflects a prevailing trend of the integrated-care service mix in line with the United Nations’ five most relevant Sustainable Development Goals (SDGs 1, 3, 5, 10, 11) for older adults. In addition to the 7Ps of the service marketing mix, this article highlights the particular importance of ‘Partnership’ in sustainable care delivery in China. The past-present-future scenario and the thematic analysis of older adults’ pattern-matching add two unique dimensions to population ageing and eldercare studies: ‘People’ and ‘Partnership’.

show abstract

The adoption, diffusion & categorical ambiguity trifecta of social robots in e-health – Insights from healthcare professionals

Cited by 21 publications

References 48 publications

How to Help Robots Take Over the World (in a Good Way): Media Influence on the Acceptance of New Technology

How to Help Robots Take Over the World (in a Good Way): Media Influence on the Acceptance of New Technology

Context-aware Explanations of Accurate Predictions in Service Processes

Present and Future Trends of Sustainable Eldercare Services in China

Contact Info

Product

Resources

About