The adoption of Artificial Intelligence in the public sector in Europe: drivers, features, and impacts

Taking stock and looking ahead - developing a science for policy research agenda on the use and uptake of AI in public sector organisations in the EU

“…In the case of AI in public sector organisations, we should include the uncertainty about how this technology should be used in support of decision making, the difficulties in managing the integration and use of AI in organisational structures, processes and procedures (Dwivedi et al, 2019;Maragno et al, 2022;Sun and Medaglia, 2019), and the difficulties in involving citizens (Medaglia and Tangi, 2022). We therefore need now to have a look at the challenges encountered for the uptake and use of AI by the public sector, as it is precisely these challenges that a science for policy research agenda has to address, especially in this area (see also the unique features, specific risks and barriers, and recommendations described in Manzoni et al, 2022).…”

“…In addition, in order to develop relevant, successful and trustworthy AI systems, we also need to consider the involvement of end-users, such as citizens and business, including public sector officers. Applying participatory approaches required for the co-creation (from design to delivery) of AI enabled public services need more efforts (Medaglia and Tangi, 2022). In actual fact, even though there are policy recommendations for the development of participatory approaches, its actual realisation does not seem to be so easy and so widespread (Medaglia and Tangi, 2022).…”

“…Applying participatory approaches required for the co-creation (from design to delivery) of AI enabled public services need more efforts (Medaglia and Tangi, 2022). In actual fact, even though there are policy recommendations for the development of participatory approaches, its actual realisation does not seem to be so easy and so widespread (Medaglia and Tangi, 2022). More research is needed to find ways to address this shortcoming, and one way could be by devoting more research to identify and develop collaborative schemes based on complementarity of efforts, common interest and challenges and, above all, shared values.…”