The adoption of public smartphone applications in Korea: Empirical analysis on maturity level and influential factors

Eom, Seok-Jin; Kim, Jun Houng

doi:10.1016/j.giq.2014.01.005

Cited by 34 publications

(11 citation statements)

References 31 publications

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“…Research on the use of mobile apps in Korean government agencies indicates that most central and local government have provided these applications to deliver a diverse range of services to citizens (Eom and Kim, 2014). The problem is that although there are many public apps to choose from, there has been less emphasis on citizen-centric functions.…”

Section: Citizens' Mobile Apps Future Usementioning

confidence: 99%

Determinants of citizens’ mobile apps future use in Chinese local governments

Reddick

Zheng

2017

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Purpose This paper aims to explore the determinants of citizens’ future use of mobile applications provided by government. Research on citizen-initiated contacts with government has focused on both non-technology and technology related contacts. Existing research, however, has not examined the impact of mobile applications or “apps” on citizen-initiated contacts with government. Furthermore, existing research has not examined satisfaction with mobile government and whether this impacts future use. Design/methodology/approach The authors examine future use of mobile apps through an empirical analysis of a public opinion survey of citizen users in four of the largest cities in China (Beijing, Shanghai, Guangzhou and Shenzhen). Findings Using ordered logistic regression analysis, this study found that the strongest predictors of future use were demand and satisfaction with mobile apps. However, there was no wide-scale evidence of socioeconomic status and age impacting mobile apps future use. Practical implications The findings in this study contribute to both theory and practice of the determinants of mobile government adoption. Originality/value The results challenge the citizen-initiated contact theory, as socioeconomic status was not a major predictor of mobile apps future use in China. The results further indicate that satisfaction was a good predictor of mobile apps future use.

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Section: Citizens' Mobile Apps Future Usementioning

confidence: 99%

Determinants of citizens’ mobile apps future use in Chinese local governments

Reddick

Zheng

2017

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“…The public has long acknowledged that mobile devices resolve many of the shortcomings of telephone and fixed internet-based communication because they are carried on person, usable almost anywhere, and have many features, such as cameras and applications (apps), that enhance information exchange (Sareen et al 2013). As such, they have become the hardware of choice for people communicating with government, commercial enterprises, and each other (Eom and Kim 2014). Some prominent disciplines where mobile has made significant inroads include education (Wu et al 2012;Crompton et al 2016), medicine (Boruff and Storie 2014;Ventola 2014), energy management (Aman et al 2013), and commerce (Shankar et al 2016).…”

Section: Introductionmentioning

confidence: 99%

Development and Launch of a Comprehensive Fish and Wildlife Reporting Mobile Application

Flamm

2019

Journal of Fish and Wildlife Management

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This paper describes the conception, development, launch, marketing, and maintenance of the Florida Fish & Wildlife Conservation Commission Reporter (FWC Reporter), a mobile application (app) that the public can use to report fish and wildlife and environmental concerns to appropriate state agency offices. The FWC Reporter, launched in February 2018, is the first comprehensive reporting app developed by a fish and wildlife agency in the United States that we are aware of. On the basis of a consumer concept test and library research, the app's design incorporates elements of fast and frugal heuristics and inductive decision theory. The FWC developed this version of the app in-house with an open-source development package, and involves primarily email and telephone to send reports and facilitate communication with agency staff. From February 2018 through December 31, 2018, the FWC recorded over 1,000 downloads on Android and 4,308 on Apple devices, and 258 emailed reports. Since fish and wildlife reporting apps do not provide clear benefit to the user (low value proposition), it is crucial that offices receiving reports are proactive in building and maintaining their own reporting constituency. Engagement with the public is not only through active recruitment of app users, but also following up after a report is made so that the users know their efforts are appreciated. Two FWC programs demonstrated successful engagement, horseshoe crabs Limulus polyphemus and fish kills, as they received the most email reports. Other topics for any conservation or fish and wildlife agency to consider when developing their own reporting mobile app include download intention, adoption, continuance, habit formation, public and organizational acceptance, and marketing.

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“…Some of the most famous services of the mGovernment portal are in the sectors of health, education, finance, banking, and insurance [10; 27]. Popularity of mobile devices among people has encouraged government sectors to launch mGovernment application to cover the services at government sectors [28]. Flexibility, efficiency, and performance are associated with successful applications created at mGovernment portal [27].…”

Section: A Mobile Government Servicementioning

confidence: 99%

PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON TECHNOLOGY & ENTREPRENEURSHIP  IN DIGITAL SOCIETY

2020

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Measuring online service quality is critical for organizations. Due to the lack of exhaustive service quality framework for mobile government services, it creates difficulties for the service providers to evaluate the service delivered to end-users. Mobile government services is a unique online service portal that needs a compatible quality framework that is constructed with consideration of each of the particular features of mobility. Therefore, the present study aims to analyses a single service quality dimension of mobile government which is "reliability". Using a systematic literature review, the authors were able to find the relevant attributes belonging to the service quality dimension of "reliability" and compatible with the unique features of mGovernment service portal. The finding are five attributes which are timeliness, accuracy, error-free, service promise, and confidentiality.

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The adoption of public smartphone applications in Korea: Empirical analysis on maturity level and influential factors

Cited by 34 publications

References 31 publications

Determinants of citizens’ mobile apps future use in Chinese local governments

Determinants of citizens’ mobile apps future use in Chinese local governments

Development and Launch of a Comprehensive Fish and Wildlife Reporting Mobile Application

PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON TECHNOLOGY & ENTREPRENEURSHIP  IN DIGITAL SOCIETY

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The adoption of public smartphone applications in Korea: Empirical analysis on maturity level and influential factors

Cited by 34 publications

References 31 publications

Determinants of citizens’ mobile apps future use in Chinese local governments

Determinants of citizens’ mobile apps future use in Chinese local governments

Development and Launch of a Comprehensive Fish and Wildlife Reporting Mobile Application

PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON TECHNOLOGY & ENTREPRENEURSHIP IN DIGITAL SOCIETY

Contact Info

Product

Resources

About

PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON TECHNOLOGY & ENTREPRENEURSHIP  IN DIGITAL SOCIETY