The Analysis of Online Order Mobile Application Using User Experience Questionnaire (A Case Study Approach)

Hartono, S.S. Kusumadi; Shahudin, Faizah; Widagdo, Hermawan Honggo; Hendrawan, Tommy

doi:10.1109/icimtech55957.2022.9915195

Cited by 2 publications

(1 citation statement)

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“…Other research involves web-based applications such as e-commerce [11], e-report, siakad, e-learning [12] [13]. Mobile-based applications such as Gojek and Grab applications [14], [15], [16], [17]. The User Experience Questionnaire (UEQ) method has several advantages compared to other user experience evaluation methods, such as simplicity, speed of application, the ability to compare results with other products or applications, and the ability to produce reliable data.…”

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confidence: 99%

User Experience Analysis on Bakamla Messenger Applications Using User Experiences Questionnaire (UEQ)

Hozairi,

Buhari,

Rofiudin

et al. 2023

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User experience describes the experience a user gets when using a software product. This research aims to measure the user experience when using the Bakamla Messenger application. Measurements were carried out using the User Experience Questionnaire (UEQ) method. The research was carried out by distributing online questionnaires to users of the Bakamla Messenger application, with a total of 117 respondents. The measurement results for the attractiveness aspect of 2.26, clarity of 2.30, efficiency of 2.24, accuracy of 2.27, and stimulation of 2.28 have a positive impression value and are included in the excellent criteria. However, the novelty aspect gets a value of 0.02, meaning it has a negative impression value and is included in the bad criteria, so the innovation of the product needs to be increased. Thus, we recommend that Bakamla messenger application developers focus on improving aspects of the novelty value of the application, such as the level of security of confidential data and the messenger system being able to provide new features beyond messenger in general.

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