The Antecedents Affecting University Reputation and Student Satisfaction: A Study in Higher Education Context

Qazi, Zubaida; Qazi, Wasim; Raza, Syed Ali

doi:10.1057/s41299-021-00126-4

Cited by 21 publications

(15 citation statements)

References 53 publications

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“…Similarly, internationalization and a greater global presence will have a positive effect on student satisfaction. Considering that student satisfaction is a key factor that influences an institution's reputation resulting in promoting the institution through increased student recommendations (Qazi et al, 2021), this study also demonstrates that sustainability practices are likely to have a notable positive impact on the institution's economic profitability. This research differs from previous studies as the sustainability practices dimension was limited to social aspects rather than also including economic and environmental aspects (Dyllick, 2015;Siva et al, 2016).…”

Section: Discussionmentioning

confidence: 75%

“…Mai (2005) was the first author to argue that factors such as sustainability, internationalization and image have not been sufficiently investigated by BS. Some recent research has included these dimensions as factors of students' satisfaction in higher education (Manzoor, Ho & Mahmud, 2021;Qazi, Qazi, Raza, & Yousufi, 2021;Santos, Marques, Justino & Mendes, 2020), however, limited research has been carried out by BS (Bagur et al, 2020). The limited research by BS compounded by the momentum of disruption and the constant changes in demand and needs makes strategic reviews mandatory including considering the market and overall ecosystem (Tarabasz et al, 2018;Brammer & Clark, 2020).…”

Section: Student Satisfaction In Business Schoolsmentioning

confidence: 99%

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Sustainability practices and student satisfaction in business schools: the role of notoriety and internationalization

Bagur‐Femenías

Llach²,

Benito³

et al. 2023

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Purpose: The objective of this work is to determine whether the effort of business schools in terms of sustainability policies improves student satisfaction through boosting the internationalization of the institution and its notoriety.Design/methodology/approach: The sample considered in this study consisted of 272 Spanish business school graduates. The data was collected via online survey during the first quarter of 2020. To validate the hypotheses and the model, structural equations modelling was performed using robust method.Findings: A commitment of the business schools to sustainability not only has an ethical component but also improves their positioning, leading to greater competitiveness.Practical implications: The results obtained point to sustainability practices facilitating entry processes involving joint agreements among business schools and leading to clear accreditations and/or sustainability policies.Originality/value: The present research focuses on those variables included in the scarcely investigated external factors that should be considered to maintain high satisfaction among business school students.

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Section: Discussionmentioning

confidence: 75%

Section: Student Satisfaction In Business Schoolsmentioning

confidence: 99%

Sustainability practices and student satisfaction in business schools: the role of notoriety and internationalization

Bagur‐Femenías

Llach²,

Benito³

et al. 2023

View full text Add to dashboard Cite

show abstract

“…However, insufficient research focus on VBN to assess sustainability behaviors among university students in a campus setting (Whitley et al, 2018). Qazi et al (2022) mention that universities construct an important contribution to the development of society; universities hold responsibility in promoting and creating social and environmental awareness. Matsuba et al (2017) claim that students participate in proenvironmental engagements in a collective environment with other people of shared values and ideologies about environmental protection; through conformity, shared values emerge conceptualizing pro-environmental behavior, that is, action aimed at protecting or conserving the environment.…”

Section: Personal Values Toward Pro-environmental Behaviorsmentioning

confidence: 99%

Recognizing the impact of value-belief-norm theory on pro-environmental behaviors of higher education students: considering aspects for social-marketing applications

Negm

2023

IJSHE

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Purpose This study aims to examine how higher education can mold pro-environmental actions among students with educational social-marketing leads; it probes into the direct influence of four value orientations toward pro-environmental beliefs, norms and behaviors. Design/methodology/approach This quantitative research sought deductive reasoning. Data gathering took place in January 2023, following a cross-sectional framework. The researcher visited various private universities in Egypt, which used effort to change the practices among students toward sustainable developments, distributing digitally administrated questionnaires to students on campus. Through convenience nonprobability sampling, 581 questionnaires were collected and statistically analyzed, using SPSS. Findings This study shows that altruistic and biospheric value impact students’ personal beliefs toward pro-environmental behaviors; students’ personal beliefs significantly impact the norms that are present on campus; the norms found on campus impact significantly students to behave as green passengers, recyclers and utility-savers. Practical implications Higher education institutions play a significant role in promoting the manifestations of rationality and objectivity among students about environmental challenges and sustainable development. Eco-friendly behaviors are rooted in values; thus, understanding the initial values among students is critical in developing coping strategies and social marketing initiatives that inspire the needed conservational behaviors. Originality/value By aligning the value-belief-norm theory with two disciplines (higher education on sustainability and social marketing), this study builds upon the theory, identifying the underlying value-structures that inspire students’ necessary environmental and sustainable behaviors to improve societies for future generation rightness. This study provides more nuanced insights into a better educational intervention for shaping students’ manners toward environmentalism to improve communities worldwide.

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“…Disciplines that required practical applications of theories and hands-on training, such as medicine, suffer even more from this transition and thus recorded lower student satisfaction rates (Al-Balas et al, 2020). Qazi et al (2021) suggest that situational awareness of the pandemic circumstances along with readiness to react to this challenge were key factors for the successful transition to online distance learning. Trust in information sources, i.e.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Qazi et al (2021) suggest that situational awareness of the pandemic circumstances along with readiness to react to this challenge were key factors for the successful transition to online distance learning. Trust in information sources, i.e.…”

Section: Literature Reviewmentioning

confidence: 99%

Education in the pandemic economy: attitudes towards distance learning as a drive of university students’ decision making

Toumpalidou

Konstantoulaki

2022

IJOA

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Purpose Over the past year, the widespread pandemic has changed people’s lifestyles around the world. Educational services providers had to adapt to this new reality. Therefore, distance learning has been widely used by universities all over the world, even though some institutions were not prepared for this sudden change to their service provision. As such distance learning methods, while they are not new in the academic community, were massively introduced and redesigned to help students’ attend lectures and acquire new knowledge. The introduction of new technologies has further helped students’ and teaching staff speed up the process and improve methods of teaching and learning, including access to educational material, virtual classes and live meetings. The aim of this paper is to tap on the new form of higher education provision in the pandemic economy; more specifically, the authors aim to assess the impact of this change on university students’ and investigate the effect of attitudes towards distance learning as a drive of university students’ decision-making. Design/methodology/approach Distance learning has been widely used by Greek universities, even though some institutions were not prepared for this sudden change to their teaching methods. To assess the impact of this change on university students, research was conducted on 1,550 students’ at Democritus University of Thrace, Greece, and a two-step cluster analysis was conducted to reveal three equally sized clusters, namely, technology mature, technology conservatives and sceptics of e-learning. Findings The results reveal that although students’ found distance learning implementation the satisfactory, most of them are sceptical about the future of distance learning methods. Their main objections focus on the way distance learning is practiced. They also shared their objections regarding the future of e-learning and online exams. Originality/value This study is based on the extant pros and cons of distance learning and provides new knowledge on students’ attitudes towards distance learning. This where the manuscript offers value, as to the best of the authors’ knowledge, this is the first study in the post COVID-19 era that offers new empirical data relating to attitudes towards online services provision in the higher education sector.

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The Antecedents Affecting University Reputation and Student Satisfaction: A Study in Higher Education Context

Cited by 21 publications

References 53 publications

Sustainability practices and student satisfaction in business schools: the role of notoriety and internationalization

Sustainability practices and student satisfaction in business schools: the role of notoriety and internationalization

Recognizing the impact of value-belief-norm theory on pro-environmental behaviors of higher education students: considering aspects for social-marketing applications

Education in the pandemic economy: attitudes towards distance learning as a drive of university students’ decision making

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