The application of fuzzy Logic in improving the Performance of the European Foundation for Quality Management(EFQM)

Abstract

In today's tumultuous and competitive business environment, executives are more motivated than ever to demonstrate their teams' mettle by stellar results. The European Foundation for Quality Management (EFQM) has developed and verified the Excellence Model (EFQM) as the gold standard for measuring an organization's pursuit of excellence. An updated integrated strategy that incorporates fuzzy logic into the EFQM model is a powerful tool for boosting an organization's overall performance. This research utilizes the EFQM paradigm to suggest a novel and all-encompassing strategy for enhancing corporate performance. We looked at the specific situation of the Iraqi Oil Tanker Company to determine how doable the strategy actually is. With the use of the EFQM framework developed by the European Foundation for Quality Management, we have shown how useful this tool is for pinpointing both strengths and places for development. The RADAR Logical Method and Fuzzy-Based Strategy were utilized in this case study (EFQM). Matlab was used to apply the suggested technique for assessing the performance of the Iraqi Oil Tankers Company during a three-year period.