The Application Of The Excellence Model To Enhance Health Service Delivery And Performance Excellence In A State Department

Eygelaar, S.J.D.; Uys, J S

doi:10.4102/sajhrm.v2i3.50

Cited by 4 publications

(1 citation statement)

References 47 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Further to the 'Founding Champions', the following organisations later joined the 'Founding Champions' and were collectively referred to as the 'Founding Members', namely: ABSA Bank, Ingersoll-Rand Southern Africa and TSA -Technikon South Africa. 8,9,10,11 The SAEM is regarded as the best model to assess excellence with respect to the TQM framework because of its non- prescriptive quality framework for self-assessment used to identify organisational strengths and areas for improvement.…”

Section: Introductionmentioning

confidence: 99%

Lack of business planning: A barrier to successful implementation of total quality management in South African agricultural small-, micro- and medium-sized enterprises

Sonandi¹,

Ladzani

Nealer

2021

The Journal for Transdisciplinary Research in Southern Africa

View full text Add to dashboard Cite

This study aimed to establish baseline data for performance concerning the business planning function of agricultural small-, micro- and medium-sized enterprises (Agri-SMMEs) in the Eastern Cape Province, South Africa. It also endeavoured to investigate the extent to which Agri-SMMEs that had adopted total quality management (TQM) had improved their business planning performance. An action research design and mixed methods, which included the internationally recognised South African Excellence Model (SAEM), were used to collect qualitative and quantitative data from Agri-SMMEs in the Western Eastern Cape (WEC) that had adopted the TQM philosophy, as well as from WEC and Eastern Eastern Cape (EEC) Agri-SMMEs that had not adopted that philosophy. Whether or not they had adopted TQM, the Agri-SMMEs studied were performing poorly relating to the business planning function when benchmarked against world-class standards. Hence, Agri-SMMEs that had implemented the TQM process did not necessarily have a performance advantage over those that had not adopted the process. With respect to practical implications, the use of the SAEM for continuous performance improvement of the business planning function should be promoted and interventions should be provided for the identified shortcomings relevant to this function. It is the first study of its kind to be conducted in the agricultural sector in South Africa. Therefore, the findings should provide a useful guide to enterprises contemplating implementing a TQM programme.

show abstract

Section: Introductionmentioning

confidence: 99%

Lack of business planning: A barrier to successful implementation of total quality management in South African agricultural small-, micro- and medium-sized enterprises

Sonandi¹,

Ladzani

Nealer

2021

The Journal for Transdisciplinary Research in Southern Africa

View full text Add to dashboard Cite

show abstract

The Evaluation of Output Convergence in Several Central and Eastern European Ccountries

Lyubenko¹

2015

ECO

View full text Add to dashboard Cite

The Ukrainian integration into the world economic community means the unification of NATIONAL standards, the financial reporting, auditing and state financial control, its closest approach to the international requirements. It is difficult to overestimate the value of standardization for the economic environment and state administration. The advantages of standardization consist not only in the simplification of processes and procedures, but also in their strengthening due to reliability, which is based on the identity of understanding the rules and norms, and the high quality based on the approach regarding the questions of responsibility and introducing penalties for the possible violations. The author analyzes the development of the state financial control in Ukraine according to the INTOSAI standards. The article presents the necessity to develop and implement the national standards of financial control in accordance with the INTOSAI standards.

show abstract

The development of a measuring instrument for assessing a high performance culture

Heerden

Roodt

2007

SA j ind psychol

View full text Add to dashboard Cite

The objective of this study was firstly, to develop an integrated theoretical model of a high performance organisational culture and secondly, to develop a measuring instrument based on the said model for assessing such a culture. The questionnaire was administered to a sampling frame of 600 employees of a manufacturing company that employs about 3 500 people. 313 Completed questionnaires (response rate 52%) were returned and used for the analyses. First level factor analyses were conducted on the item inter-correlation matrices of the 12 theoretical dimensions. A second level factor analysis on the sub-score inter-correlation matrix resulted in a single factor being extracted. Iterative item analyses yielded sound metric properties for each dimension and a Cronbach Alpha of 0,947 for the scale. The findings of further analyses are discussed.

show abstract

The Application Of The Excellence Model To Enhance Health Service Delivery And Performance Excellence In A State Department

Cited by 4 publications

References 47 publications

Lack of business planning: A barrier to successful implementation of total quality management in South African agricultural small-, micro- and medium-sized enterprises

Lack of business planning: A barrier to successful implementation of total quality management in South African agricultural small-, micro- and medium-sized enterprises

The Evaluation of Output Convergence in Several Central and Eastern European Ccountries

The development of a measuring instrument for assessing a high performance culture

Contact Info

Product

Resources

About