The assessment of usability of electronic shopping: A heuristic evaluation

Chen, Sherry Y.; Macredie, Robert D.

doi:10.1016/j.ijinfomgt.2005.08.008

Cited by 105 publications

(73 citation statements)

References 30 publications

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“…A number of researchers have conducted studies on user experience and satisfaction [1,4,6,7,15,16,17]. In particular, Chen and Macredie [1] argue that the website meeting users' needs derives their enjoyment and increases value of purchase.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In particular, Chen and Macredie [1] argue that the website meeting users' needs derives their enjoyment and increases value of purchase. Zhang and Von Dran [7] also assert the importance of user satisfaction and propose a two-factor model for website design and evaluation by applying the motivator hygiene theory.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Company websites have become important communication channels between companies and customers [1,2,3]. Company websites are intended to not only sell products and services but also improve the firm's image by promoting it and its brands [4,5].…”

Section: Introductionmentioning

confidence: 99%

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A Content Analysis for Website Usefulness Evaluation: Utilizing Text Mining Technique

Kwon¹,

Jeong²

2015

Journal of Internet Computing and Services

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With the increasing influence of online media, company websites have become important communication channels between companies and customers. Companies use their websites as a marketing tool for a variety of purposes, including enhancing their image and selling products or services. Many researchers have examined the criteria, methods, and tools for website evaluation, but most have focused on usability. Prior content analyses have focused not on text content but on website components, an approach likely to produce subjective evaluations. This study attempts to objectively evaluate company websites by utilizing text mining. We analyze the usefulness of company websites by presenting visualized outputs from a business perspective, allowing practitioners to easily understand the results of the website evaluation and use them in decision making. To demonstrate our method empirically, we selected a company with a number of affiliates in Korea and analyzed the text content of their websites to assess their usefulness using natural language processing and graphics packages in R. Practitioners can easily employ our objective evaluation method, and researchers can use it to gain a new perspective on website evaluation.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

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A Content Analysis for Website Usefulness Evaluation: Utilizing Text Mining Technique

Kwon¹,

Jeong²

2015

Journal of Internet Computing and Services

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“…Basically, a website is a product, and the quality of a product takes a significant amount of time and effort to develop. Web design is a key factor in determining the success of any website, and users should be the priority in the designers' eyes because usability problems in a website can have serious ramifications, over and above failing to meet the users' needs (Chen and Macredie, 2005). A high-quality product is one that provides all the main functions in a clear format, and that offers good accessibility and a simple layout to avoid users spending more time learning how to use it than satisfying their needing; these are the fundamentals of the 'usability' of a product.…”

Section: A Background and Motivationmentioning

confidence: 99%

Generating an Educational Domain Checklist through an Adaptive Framework for Evaluating Educational Systems

Alroobaea¹,

Al‐Badi²,

Mayhew³

2013

IJACSA

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Abstract-The growth of the Internet and related technologies has enabled the development of a new breed of dynamic websites that is growing rapidly in use and that has had a huge impact on many businesses. One type of websites that have been widely spread and are being widely adopted is the educational websites. There are many forms of educational websites, such as free online websites and Web-based server software. This creates challenges regarding their continuing evaluation and monitoring in order to measure their efficiency and effectiveness, to assess user satisfaction and, ultimately, to improve their quality.The lack of an adaptive usability checklist for improvement of the usability assessment process for educational systems represents a missing piece in 'usability testing'. This paper presents an adaptive Domain-Specific Inspection (DSI) checklist as a tool for evaluating the usability of educational systems. The results show that the adaptive educational usability checklist helped evaluators to facilitate the evaluation process. It also provides an opportunity for website owners to choose the usability area(s) that they think need to be evaluated. Moreover, this method was more efficient and effective than user testing (UT) and heuristics evaluation (HE) methods.

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“…Online product stores offer large numbers of products such as books 1 , cars 2 or plane tickets, leading to difficulties for the consumers to find the product they want (Viappiani, Pu, & Faltings, 2007). Another issue with the availability of large numbers of products can also negatively impact usability and ease of use -two features of online product catalogues important for consumer retention (Chen & Macredie, 2005). Unfortunately, large quantities of product alternatives, as well as a large number of product attributes contribute to information overload (Todd & Benbasat, 1994) and lead to increased effort required to make a purchase decision (Parra & Ruiz, 2009).…”

Section: Introductionmentioning

confidence: 99%

The performance of recommender systems in online shopping: A user-centric study

Dąbrowski

Acton

2013

Expert Systems with Applications

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Abstract. This research investigates the effects of preference relaxation on decisionmaking performance of users in online preference-based product search contexts. We compare four recommender systems based on different preference relaxation methods in extensive user experiments with 111 subjects that use two real-world datasets: 1818 digital cameras and 45278 used car advertisements gathered from popular e-commerce websites. Our results provide new insights into the positive impact of the soft-boundary preference relaxation methods on decision-making quality and effort. The paper extends previous studies on this topic and demonstrates that decision aids based on preference relaxation techniques can effectively enhance preference-based product search in online product catalogues and help alleviate common disadvantages of form-based filtering mechanisms.

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The assessment of usability of electronic shopping: A heuristic evaluation

Abstract: Abstract

Cited by 105 publications

References 30 publications

A Content Analysis for Website Usefulness Evaluation: Utilizing Text Mining Technique

A Content Analysis for Website Usefulness Evaluation: Utilizing Text Mining Technique

Generating an Educational Domain Checklist through an Adaptive Framework for Evaluating Educational Systems

The performance of recommender systems in online shopping: A user-centric study

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