Objectives
Length of stay fails to completely capture the clinical and economic effects of patient progression through the phases of inpatient care, such as admission, room placement, procedures, and discharge. Delayed hospital throughput has been linked to increased time spent in the emergency department and post-anesthesia care unit, delayed time to treatment, increased inhospital mortality, decreased patient satisfaction, and lost hospital revenue. We identified barriers to vascular surgery inpatient care progression and instituted defined measures to positively impact standardized metrics.
Methods
The study was divided into three periods: pre-intervention, “wash-in”, and post-intervention. During the pre-intervention phase, barriers to patient flow were quantified by an interdisciplinary team. Suboptimal provider communication emerged as the key barrier. An enhanced communication intervention consisting of face-to-face and mobile application-based education on key patient flow metrics, explicit discussion of individual patient barriers to progression at rounds and interdisciplinary huddles, and communication of projected discharge and potential barriers via e-mail was developed with input from all stakeholders. Following a four-week wash-in implementation phase, data collection was repeated.
Results
The pre- and post-intervention patient cohorts accounted for 244.3 and 238.1 inpatient days, respectively. Both groups had similar baseline demographic, clinical characteristics, and procedures performed during hospitalization. The post-intervention group was discharged 78 minutes earlier (14:00:32 versus 15:18:37, P=0.03) with a trend toward increased discharge by noon (94% versus 88%, P=0.09). Readmission rates did not differ (P=0.44).
Conclusions
Implementation of a focused, interdisciplinary, frontline provider-driven, enhanced communication program can be feasibly incorporated into existing specialty surgical workflow. The program resulted in improved timeliness of discharge and projected cost savings, without increasing readmission rates.