The Association of Nurses Caring Behavior with the Level of Patient Satisfaction, Harari Region, Eastern Ethiopia

Abstract

The extent to which nurses tailor their care to the patient's specific needs has a direct impact on patient health outcomes. Satisfied people will have good communication with the health professional, which results in good care and health outcome, so this study aimed to assess the association of caring behavior of nurses with the level of patient satisfaction, in public hospitals of the Harari region, Eastern Ethiopia, from March 10 to April 10, 2021. Methods: A cross-sectional study was conducted among 300 nurses providing inpatient services and 345 randomly selected admitted patients in two public hospitals of Harari region, Eastern Ethiopia. Clinical nurse-patient interaction scale was used to assess the level of caring behavior. The level of patient satisfaction was measured using the patient satisfaction scale tool. We used structural equation modeling to determine the relationship of nurses caring behaviour and the level of patient satisfaction. The association was reported using coefficient (β) along with a 95% confidence interval. The statistical significance of the association was declared at P < 0.05. Results: According to this study, only 51.67% of the nurses had good caring behavior and 62.90% of the patients were satisfied with the nursing care they received. The nurses' caring behavior score was increased by 41% (β=0.41; 95% CI: 0.20, 0.63) and (β=0.65; 95% CI: 0.48, 0.81) as nurses' job satisfaction and work environment scores increased by one scale, respectively. Similarly, the score of patient satisfaction was increased by 2% (β=0.02; 95% CI: 0.01, 0.12) as the score of nurse caring behaviour was increased by one scale. Conclusion:Patient satisfaction increased as the nurses care behavior score increased, so nurses must continue to identify ways to evaluate and increase patient happiness, as well as illustrate the impact nurses have on patient satisfaction with hospital experience as a result of their treatment.

Caring behaviour and its associated factors among nurses working at public hospitals in Gamo zone, southern Ethiopia: a cross-sectional study

“…The proportion of overall caring behaviour of nurses in this study was 53.3%. This finding is lower than the study conducted in Indonesia (64.7%), Gondar (68.2%), Jimma (80.3%)12 13 15 and is higher than the study conducted in Harar (51.67%) 14. The variation in result may be due to scope of study area.…”

“…Studies done in Ethiopia showed a high amount of nurses had practiced good caring behaviour while caring for their patients, 80.3% in Jimma, 68.2% in Gondar and 51.6% in Hara 12–14. Despite this, in Ethiopia, nearly one out of every two patients was dissatisfied with their nursing service.…”

Work motivation of implementing nurses to improve the quality of health services

“…The executing nurse is responsible for providing direct care to patients by established standards of nursing practice. They carry out tasks such as administering medicines, treating wounds, performing simple medical procedures, and providing emotional and psychological support to patients and their families (Kibret et al, 2022). Work motivation is the force that drives a person to act, work, or achieve a specific goal (Suriyani et al, 2023).…”

Gender similarities and differences in the perception of caring among nurses during the COVID-19 pandemic: a mixed-methods study

“…Therefore, caring is an important part of nursing practice and a competence that nurses should have. Evidence shows that caring has positive effects on both patients and nurses [ 4 ], such as improved patient satisfaction with care [ 5 , 6 ] and improved job satisfaction and engagement for nurses [ 7 ]. Culture is an important factor affecting the cognition and practice of caring [ 8 , 9 ].…”