The Attitudes of Elderly People Towards Traditional and Innovative Delivery Channels of Financial Services

Czerwiński, Bogumił

doi:10.7172/1644-9584.59.10

2016

DOI: 10.7172/1644-9584.59.10

|View full text |Cite

The Attitudes of Elderly People Towards Traditional and Innovative Delivery Channels of Financial Services

Bogumił Czerwiński

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2020

Publication Types

Select...

Article1

Relationship

Self Cite0

Independent1

Authors

Journals

Cited by 1 publication

References 16 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

Will the Development of Cashless Payment Technologies Increase the Financial Exclusion of Senior Citizens?

Warchlewska

2020

aspe

View full text Add to dashboard Cite

The aim of this article is to assess the attitudes of senior citizens towards cashless transactions (with a particular emphasis on mobile banking). The literature on the subject presents the dissemination of non-cash payment strategies as an opportunity to reduce the problem of exclusion. Moreover, the researchers who focus on the topic of financial exclusion diagnose self-exclusion within this social strata who do not use modern technologies for current financial activities, additionally pointing to the significant impact of a group of factors: demographic, economic, psychological and social. The considerations are based on a query of the subject literature and an analysis of selected secondary studies. It is noted that there are huge psychological barriers conditioned by a person’s lifestyle. Moreover, the continuous development of and technological progress in the banking sector hinders certain types of banking and deepens the level of financial exclusion of the oldest generation. Increased life expectancy means that the banking sector should not continue to ignore those who are aged 60+. It is necessary to focus CSR strategy, educational activities and product offers on marginalised groups, even if it may seem to be unprofitable for many banking strategies.

show abstract

Will the Development of Cashless Payment Technologies Increase the Financial Exclusion of Senior Citizens?

Warchlewska

2020

aspe

View full text Add to dashboard Cite

show abstract

scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

Contact Info

customersupport@researchsolutions.com

10624 S. Eastern Ave., Ste. A-614

Henderson, NV 89052, USA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Blog Terms and Conditions API Terms Privacy Policy Contact Cookie Preferences Do Not Sell or Share My Personal Information

Made with 💙 for researchers

Part of the Research Solutions Family.

The Attitudes of Elderly People Towards Traditional and Innovative Delivery Channels of Financial Services

Cited by 1 publication

References 16 publications

Will the Development of Cashless Payment Technologies Increase the Financial Exclusion of Senior Citizens?

Will the Development of Cashless Payment Technologies Increase the Financial Exclusion of Senior Citizens?

Contact Info

Product

Resources

About