The authenticity of the museum experience in the digital age: the case of the Louvre

Évrard, Yves; Krebs, Anne

doi:10.1007/s10824-017-9309-x

Cited by 57 publications

(34 citation statements)

References 5 publications

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“…These material, spatial, and other forms through which the past is made present in turn shape the practices through which history is produced and consumed within a field, as well as the kinds of “knowledge” that that history conveys. The practices that surround the production and consumption of an exhibit designed to convey the authenticity of an identity (Evrard & Krebs, 2018; Gilmore & Pine, 2007) differ from the practices related to the incorporation of history into entertainment designed to infuse a sense of realism into the production of amusement. Thus, explorations of how historical form shapes such social spaces and practices in organizations and organizing remain a significant research opportunity that would expand the conversation about the uses of the past.…”

Section: New Frontiers Of the Pastmentioning

confidence: 99%

History as Organizing: Uses of the Past in Organization Studies

Wadhwani¹,

Suddaby

Mordhorst³

et al. 2018

Organization Studies

126

120

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Research on the “uses of the past” in organizations and organizing is flourishing. This introduction reviews this approach to integrating history into organization studies and explores its paths forward. We begin by examining the intellectual origins of the approach and by defining why and how it matters to the study of management and organizations. Specifically, we emphasize the performative role of history in making and unmaking organizational orders. Next, we elaborate on how the articles in the special issue demonstrate the uses of the past in shaping organizational identity, strategy, and power. We also highlight how this work contributes to our understanding of the socially embedded character of history in organizations by accounting for the role of materiality, intertextuality, competing narratives, practices, and audiences in how the past is used. We conclude by considering four research frontiers particularly worthy of further exploration—the influence of temporal form, the role of non-rational knowledge, the range of methods, and the integration of ethics—in studies of the uses of the past in organizations.

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Section: New Frontiers Of the Pastmentioning

confidence: 99%

History as Organizing: Uses of the Past in Organization Studies

Wadhwani¹,

Suddaby

Mordhorst³

et al. 2018

Organization Studies

126

120

View full text Add to dashboard Cite

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“…On the mega review sites, technology can serve as “the rarefaction process as a facilitator through customization technologies” (Koiso-Kanttila 2005, p. 65). Hence, prior research in consumer behavior has argued that consumers engage in a constant quest for “authenticity” of a website and its contents (Evrard and Krebs 2018; Koiso-Kanttila 2005). Authentic contents, which are generated by both the website and its users, mean to be original, credible, trustworthy, reliable, genuine, real, and actual as opposed to artificial, fake, secondhand, and copied (Napoli et al 2014).…”

Section: Introductionmentioning

confidence: 99%

“…In addition, as mentioned above, travelers cannot experience destination services without visiting the destination in person. Therefore, within this digital context, travelers’ perceptions about the authenticity of online reviews generated by other (virtual) users can influence their perceptions, attitudes, and behavior (or purchase intention) toward all-digital tourism products on the mega review sites (Evrard and Krebs 2018; Scheinbaum 2012). For example, even if online reviews on a particular destination are positive, travelers may be more likely to become skeptical about the destination if the reviews seem to be copied and replicated for a destination-marketing purpose.…”

Section: Introductionmentioning

confidence: 99%

The Influence of Authenticity of Online Reviews on Trust Formation among Travelers

Kim

2019

Journal of Travel Research

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Travelers have increasingly used mega review sites as an information source during the decision-making processes. This study focuses on the significant role of the authenticity of online reviews on mega review sites in formulating travelers’ behavioral intention as well as trust toward both websites and their service (i.e., destinations). Extending trust transfer theory, this study aims to formulate a research model and investigate associations among three aspects of trust (i.e., cognitive and affective trust toward mega review sites and trust toward destinations the websites recommend) to predict travelers’ behavioral intention (e.g., purchase). The empirical results indicate the significant roles of perceived authenticity of online comments and trust in the context of online tourism. This study provides some implications for online review management among website administrators.

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“…Third, the context of museums and arts exhibitions has contributed significant insights to SE in terms of service exchange (Minkiewicz et al, 2016) and resource integration (Nakamura et al, 2017). Fourth, as technology changes museum services, managers are forced to adapt to the new circumstances (Evrard & Krebs, 2018; Garrido & Camarero, 2014), making this phenomenon particularly interesting to study.…”

Section: Research Considerationsmentioning

confidence: 99%

“…For example, complexity and the multidimensional nature of museum services are well‐established (see, e.g., Gilmore & Rentschler, 2002; Hume, 2015), not least when museum visitors, their interactions, and ongoing technological changes are concerned (McLean, 2012). While research focusing on museums as SE has included an exploration of the service experience (Minkiewicz, Bridson, & Evans, 2016) and the interplay of museum visitors, exhibition organizers, and resources in such an SE (Nakamura, Sakamoto, & Križaj, 2017), the role of technology in determining the flexibility of museum SE has been somewhat neglected, despite the insight that technologies change museum services, forcing the managers to adapt to new circumstances (Evrard & Krebs, 2018; Garrido & Camarero, 2014). In light of this fact, more research into digital solutions as potentially supporting communication, service provision, and museum organization has been called for (Arrigoni, Schofield, & Trujillo Pisanty, 2019).…”

Section: Introductionmentioning

confidence: 99%

Charting service ecosystems flexibility: A museum setting

Brozović

Tregua

2020

J of Philanthropy and Mktg

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The service ecosystems perspective has rarely been applied in literature tackling the nonprofit and voluntary sectors. Service ecosystems are defined as self-adjusting systems of resource-integrating actors connected by shared institutional arrangements and mutual value creation. By addressing service ecosystems flexibility (i.e., the ability of service ecosystems to adjust to changes), this article seeks to provide a framework that charts service ecosystems flexibility and explains its pillars, as well as the ways in which new technologies affect visitors and arts. The study focuses on service ecosystems changes initiated by technology, visitors, and organizers, aimed at increasing the level of museum visitors' experience. The study is performed in a service ecosystem comprising a sculpture arts exhibition and its online extensions in the form of Instagram, Facebook, and Twitter accounts. Collected data consist of interviews with the exhibition visitors and organizers, participative observations performed in the exhibition context, and online posts and media coverage related to the exhibition. The research process is iterative and abductive, continuously combining insights that emerge from the literature and the analyzed data through triangulation. The main findings emphasize organizers' pivotal role as the actor that orchestrates value cocreation in the service ecosystem by steering this process based on emerging changes. Additionally, the findings flesh out the role of technology in a service ecosystem and offer a more comprehensive view of service ecosystems flexibility.

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The authenticity of the museum experience in the digital age: the case of the Louvre

Cited by 57 publications

References 5 publications

History as Organizing: Uses of the Past in Organization Studies

History as Organizing: Uses of the Past in Organization Studies

The Influence of Authenticity of Online Reviews on Trust Formation among Travelers

Charting service ecosystems flexibility: A museum setting

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