The Basics of Performance Measurement

Harbour, Jerry L.

doi:10.1111/j.1945-1474.1999.tb00951.x

Cited by 17 publications

(14 citation statements)

References 0 publications

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“…Many employers have developed assessments of this sort for at least some of their workers. 23,24 However, these systems vary enormously in coverage as well as in sophistication, making them impossible to use in broad-based studies of health and work performance. Another possibility is to use special performance-based tests, many of which have been developed in conjunction with the Department of Labor Occupational Information Network (O*NET) system of job classification.…”

Section: Work Performancementioning

confidence: 99%

The World Health Organization Health and Work Performance Questionnaire (HPQ)

Kessler

Barber

Beck

et al. 2003

Journal of Occupational and Environmental Medicine

932

837

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This report describes the World Health Organization Health and Work Performance Questionnaire (HPQ), a self-report instrument designed to estimate the workplace costs of health problems in terms of reduced job performance, sickness absence, and work-related accidents-injuries. Calibration data are presented on the relationship between individual-level HPQ reports and archival measures of work performance and absenteeism obtained from employer archives in four groups: airline reservation agents (n 441), customer service representatives (n 505), automobile company executives (n 554), and railroad engineers (n 850). Good concordance is found between the HPQ and the archival measures in all four occupations. The paper closes with a brief discussion of the calibration methodology used to monetize HPQ reports and of future directions in substantive research based on the HPQ. (J Occup Environ Med. 2003;45:156-174)

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Section: Work Performancementioning

confidence: 99%

The World Health Organization Health and Work Performance Questionnaire (HPQ)

Kessler

Barber

Beck

et al. 2003

Journal of Occupational and Environmental Medicine

932

837

View full text Add to dashboard Cite

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“…4,5,7,9,11,[13][14][15] Standards for graphic display incorporated benchmarks or internally set goals and trend lines as recommended in performance measurement literature 6,[16][17][18] and as required by Magnet. The development of the elements for graphic display, NSI report and response forms, and online NSI print and post dashboards was guided by relevant literature.…”

Section: Project Planmentioning

confidence: 99%

Implementing a Centralized Nurse-Sensitive Indicator Management Initiative in a Community Hospital

Bakker

Keithley²

2013

Journal of Nursing Care Quality

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Nurse-sensitive indicator (NSI) performance is important for Magnet Designation and has financial reimbursement implications for health care organizations. In this article, we describe a centralized NSI management initiative to facilitate analysis and response to NSI performance measures. The initiative resulted in a 100% increase in performance improvement activity and a 4% increase in overall NSI performance. These outcomes support organizational efforts to optimize reimbursement and achieve Magnet designation.

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“…Understanding performance is predicated on being able to measure performance. Accordingly, the first step in any performance improvement effort should always be to implement a basic performance measurement system (Harbour, 1997). 2.…”

Section: Practical Implicationsmentioning

confidence: 99%