The Bridge Between real and Ideal: Students Perception on Quality Gap in Reality and Their Educational Expectations

Nabilou, Bahram; Khorasani‐Zavareh, Davoud

doi:10.5812/ircmj.14254

Cited by 16 publications

(15 citation statements)

References 12 publications

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“…Therefore, it appears that educational services in all aspects need to be reviewed and reformed. Similar studies in other Iranian medical universities so far have reported a negative gap in all dimensions (2)(3)(4)(5)(6)(7)(8)(9)(10)(11)(12)(13)(14)(15)(16)(17)(18)(19)(20)(21). In a metaanalysis review conducted in 2019 using the SERVQUAL assessment model for the student satisfaction in Iranian medical universities, there was a negative gap in all five dimensions.…”

Section: Discussionsupporting

confidence: 78%

“…By defining the gap in quality of services, programs can be developed for promoting the quality of education (2). The results of several studies conducted among the Iranian medical students showed that there is a gap in all five dimensions of quality of educational services (2)(3)(4)(5)(6)(7)(8)(9)(10)(11)(12)(13)(14)(15)(16)(17)(18)(19)(20)(21). Similar studies carried out among some universities outside Iran have also reported a gap in all dimensions (22)(23)(24)(25)(26)(27).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Quality of Educational Services for Medical Students in Ahvaz Jundishapur University of Medical Sciences Based on SERVQUAL’s Evaluation Model

et al. 2019

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Background: Being aware of the quality of educational services offered by universities can be a basis for planning, policy making and improving the quality of their educational services. Objectives: Hence, this research aims to evaluate the quality of educational services of the medical students in Iran. Methods: This descriptive cross-sectional study was carried out among the medical students, selected by simple random sampling. A total of 252 students completed questionnaires. The data collection tool was the standard questionnaire of SERVQUAL. Data were analyzed in SPSS software version 24 using descriptive and inferential statistics. Results: There was a negative gap between the students' expectations and perceptions of educational services (gap between the current status and the desirable situation) in each of the five dimensions of the quality of educational services (from maximum score of 5). The scores of gap for each dimension out of a maximum of 5 are as follows: accountability (-1.46), tangibility (-1.34), empathy (-1.25), reliability (-1.14) and assurance (-1.12). There was a meaningful relationship between the educational service gap and variables of gender, academic year, satisfaction with the field of study and university (P < 0.05). Conclusions:The present study revealed a negative gap in all five dimensions of quality of educational services. With planning, proper allocation of resources and actions such as holding workshops for the employees and faculty members, these gaps can be minimized. To this end, first, we must pay attention to the dimensions with the highest quality gaps; attention to one dimension can affect other dimensions.

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Section: Discussionsupporting

confidence: 78%

Section: Introductionmentioning

confidence: 99%

Quality of Educational Services for Medical Students in Ahvaz Jundishapur University of Medical Sciences Based on SERVQUAL’s Evaluation Model

et al. 2019

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“…The results of other studies on the quality of hospital services also suggest a negative gap between all dimensions of patients' and service receivers' expectations and perceptions of the quality of the services provided [21][22][23][24][25][26]. Moreover, studies conducted in teaching and educational centers in this field have reported a negative gap between all dimensions [27][28][29][30][31][32][33]. A negative gap means that the current quality from the viewpoint of the users of the centers is estimated to be lower than their expectation or desired status.…”

Section: Discussionmentioning

confidence: 99%

“…With regards to the score of the consumers' perception of service quality, the highest score was related to "assurance" (3.82) and lowest score was related to "empathy" (3.57). Other conducted studies have also reported "assurance" as the dimension with the highest score [22,24,25,27,29,35]. The mean score of "empathy" can be increased through taking some actions; for example, understanding and paying attention to users' and patients' needs and requirements, respecting their beliefs and cultural values, creating empathy and bonding with individuals, making a proper emotional connection, as well as paying attention to their personal needs.…”

Section: Discussionmentioning

confidence: 99%

Primary health care quality in Iran: a systematic review and meta-analysis

Gorji¹,

Royani²,

Mohseni³

et al. 2019

fmpcr

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A -Study Design, B -Data Collection, C -Statistical Analysis, D -Data Interpretation, E -Manuscript Preparation, F -Literature Search, G -Funds Collection Quality measurement is the first step in improving overall quality. Servqual has been identified as one of the most important methods frequently used in assessing the quality of healthcare services. This study aims to systematically review and conduct meta-analysis of conducted studies in this regard in which Servqual tools were used to assess and measure the quality of services. In this systematic review and meta-analysis, the required data were collected using several keywords (and their Persian equivalents): services quality, Servqual, quality, gap, primary health cares, health services, Iran. The databases searched were as follows: PubMed, Scopus, Google Scholar, SID, Magiran, and Iranmedex. The comprehensive meta-analysis (CMA) software, Version 2 was used for data analysis. Based on the random effect model, the total mean score of Service Consumers' perception, Service Consumers' expectation and the gap between them were estimated as being 3.81 (95% CI: 3.56-4.06), 4.49 (95% CI: 4.31-4.67) and -0.83 (95% CI: -065 --1.01), respectively. The lowest score of consumers' perception of services quality, was related to the empathy dimension (3.57) and the highest score of consumers' expectation of services quality was related to the reliability dimension (4.60). Furthermore, there was a quality gap in all dimensions. In order to achieve desired quality and meet service receivers' needs, attention should be always given to their views, so that proper planning can be done to address existing problems through assessing views. Should such be undertaken, we would be able to witness services quality improvement.

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“…This study is aimed to introduce a reasonably effective tool in the form of ananonymous performa completed by individual students is an attempt to fill this void in assessment.This will be of no point value which is recommended for summative assessment. Existence of gaps over student expectations of many different aspects in teaching-learning encounters employed need to be addressed to prevent dissatisfaction (2).…”

Section: Discussionmentioning

confidence: 99%

A Use of New Questionnaire Based Tool for Evaluation of Medical Student’s Satisfaction Regarding Their Final Professorial Surgical Appointment at Faculty of Medicine, University of Ruhuna, Sri Lanka

J.¹

2015

EJPM

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Introduction: Faculty of Medicine University of Ruhuna, Located in southern coastal town of Galle is one of 10 state owned medical faculties in Sri Lanka. . Surgical curriculum consist of lectures, Tutorials, ward classes as well as clinical appointments scattered through last 3 years. The Final year two-month professorial surgical appointment is meant to ensure that Graduates have acquired rounded knowledge and key skills in surgery to pass out to become safe and competent intern house officers. No formal study has been conducted to assess the student perspectives regarding this appointment. Methodology: Purpose of this study is to evaluate the student component of the 360 degree assessment regarding the effectiveness of teaching programme of professorial surgical clinical appointment using a questionnaire consist of five components. Results: Vast majority of students answered the questionnaire (range 130-136 except concerning requirement to modify end appointment assessment method when responding number fell to 118). Components A is aimed to evaluate students view of professorial appointment and its usefulness for different components of final MBBS examination .Over 84% marked generally useful and above for all the components of final MBBS examination. Highest was for short cases at 96.1% while lowest figures were for long cases (84.4%). Component B is to assess view of different modalities of clinical teaching encounters during professorial appointment and its usefulness for improving surgical knowledge and a good pass at final mbbs. 97.8% thought elective ward rounds were generally useful or above while lowest was obtained by emergency theatre teaching (84%). Component C has six questions aimed to assess student satisfaction of quantity of particular sessions. 89.3% were satisfied about number of clinic teaching sessions which fell towards short case practice sessions (73.8%), theatre teaching sessions (59.2%) and endoscopy sessions (58.9%). D is a single question about their satisfaction of end appointment assessment method and any modifications required.46.5% thought continuous assessment method require modifications. Component E assesses the overall effectiveness of the surgery appointment in functioning as an intern medical officer effectively. 81.8% marked generally useful and above. Conclusions: Significant majority of students were satisfied in most of the components of final year professorial appointment while certain drawbacks became apparent such as insufficient number of endoscopic and Operating Theatre sessions. The designed Performa appears to be a satisfactory tool to assess student satisfaction about a final year professorial clinical appointment and more studies and further modifications may result in its validation even for other clinical appointments.

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The Bridge Between real and Ideal: Students Perception on Quality Gap in Reality and Their Educational Expectations

Cited by 16 publications

References 12 publications

Quality of Educational Services for Medical Students in Ahvaz Jundishapur University of Medical Sciences Based on SERVQUAL’s Evaluation Model

Quality of Educational Services for Medical Students in Ahvaz Jundishapur University of Medical Sciences Based on SERVQUAL’s Evaluation Model

Primary health care quality in Iran: a systematic review and meta-analysis

A Use of New Questionnaire Based Tool for Evaluation of Medical Student’s Satisfaction Regarding Their Final Professorial Surgical Appointment at Faculty of Medicine, University of Ruhuna, Sri Lanka

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