The business drivers behind ECM initiatives: a process perspective

Abstract

PurposeThe purpose of this paper is to identify organizational challenges that drive enterprise content management (ECM) adoption from a process point of view.Design/methodology/approachThe presented results are grounded in both the academic literature on ECM and qualitative data from two case studies.FindingsThe study identifies and discusses 21 contemporary business challenges that drive ECM adoption along the content lifecycle (e.g. regarding the creation, storage, and retrieval of content).Research limitations/implicationsAs the scopes of both the literature review and the case studies were limited, the presented account of ECM drivers is not considered exhaustive. The paper can, nevertheless, help researchers to further theorize about ECM adoption and investigate the role that content plays in business process management.Practical implicationsPractitioners are provided with empirically grounded knowledge on the drivers behind ECM adoption. They can, for example, use the results to justify and evaluate ECM investments, or determine the scopes and objectives of their ECM initiatives.Originality/valueThis study is important because the understanding is still vague as to what organizations strive to gain through implementing ECM and what results they can expect from the same.

Technostress mitigation: an experimental study of social support during a computer freeze

“…The enterprise content management (ECM) system MS SharePoint was used to simulate a real working environment. ECM systems are common and used in almost every organization (Laumer et al 2013;vom Brocke et al 2011), so participants were familiar with doing different tasks using such systems. Moreover, participants did not need to be experienced in using MS SharePoint to fulfill the tasks.…”

Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users

“…Many organizations neglect their information assets and employees have to search extensively for information; they do not know what information is available, where to find it, and what information is consistent, up-to-date, and correct. Organizations indicate that employees searching for information often experience information chaos or information overload (Beath et al, 2012;vom Brocke et al, 2011). In response, enterprise content management (ECM) systems designed to deal with unstructured information have become increasingly popular (Grahlmann et al, 2011;Tyrväinen et al, 2006) and many organization have implemented ECM systems to address information chaos and information overload (Nordheim and Päivärinta 2006;vom Brocke et al, 2014).…”

Critical Success Factors in Enterprise Content Management: Toward a Framework for Readiness Assessment

“…This definition highlights why ECM is distinct from other approaches, such as document and records management (compare Simons and vom Brocke (2013) for a more detailed discussion). First, ECM is an enterprise-wide and process-oriented approach (e.g., vom Brocke et al 2011aBrocke et al , 2011b, so it addresses the challenges related to the exchange of information across departmental and organizational borders. Second, ECM focuses on all types of unstructured information while also referring to the management of content components (e.g., texts and images embedded in documents) (e.g., Tyrväinen et al 2006).…”

“…In the current version of their regular digital-universe report, IDC writes that enterprises have some responsibility for 80 percent of that information at some stage during its digital lifecycle (Gantz and Reinsel 2011). The huge amounts of digital information created and shared in and between enterprises come with many challenges (Munkvold et al 2006;vom Brocke et al 2011avom Brocke et al , 2011b, most of which are not new, but they have taken on far greater significance in today's Internet age. For example, digital files are copied, modified, and distributed at such a rate that it becomes increasingly difficult for employees to find the information they need (e.g., Smith and McKeen 2003), especially when several versions of a file exist or several people work with it.…”