The Capability Maturity Model as an Industrial Process Improvement Model

Doss, Daniel Adrian; Goza, Rebecca; Tesiero, Raymond; Gokaraju, Balakrishna; McElreath, David H.

doi:10.13189/mst.2017.040201

Cited by 9 publications

(15 citation statements)

References 9 publications

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“…As a result, immature implementation of Six Sigma on the agencies was found. This was in agreement with Doss's (2014) finding, where the application of Six Sigma in several police agencies in the UK was found to be relatively recent. On the other hand, Richard and Kupferschmid (2011) focused on the application of Six Sigma in Louisiana State Police Crime Laboratory.…”

Section: Literature Reviewsupporting

confidence: 93%

“…However, there is a limited number of studies regarding the use of these methods in the policing field. This could be seen from the low number of published case studies and examples in this field, such as the work by Antony et al (2019), Barton (2013), Ford (2007) and Doss (2014). It could be concluded that the gap in the studies regarding the implementation of Six Sigma and Kaizen in the police agencies was proven through these published works.…”

Section: Discussionmentioning

confidence: 99%

“…On the other hand, Richard and Kupferschmid (2011) focused on the application of Six Sigma in Louisiana State Police Crime Laboratory. These studies notwithstanding, the depth of the field of investigation remains lacking (Patyal and Maddulety, 2015), including immature implementation of Six Sigma (Doss, 2014). Moreover, the only empirical study conducted on the relationship between Six Sigma and performance is that by Alosani and Yusoff (2018), which investigated the impacts of Six Sigma on the organisational performance of Dubai Police.…”

Section: Literature Reviewmentioning

confidence: 99%

“…To be specific, it was proven in previous studies and various empirical papers and case studies that these methods are effective in the fields of information technology, education, hospitality, tourism, aviation, banking, healthcare, etc. However, limited and immature applications in the aforementioned fields still persist (Al-Aoma et al, 2017; Alsyouf et al, 2018; Small et al, 2017), particularly in policing services (Antony et al, 2019; Doss, 2014; Patyal and Maddulety, 2015). Furthermore, Antony et al (2019) reported that the lack of exploration in the application of Six Sigma and Kaizen in policing services dates back many years.…”

Section: Introductionmentioning

confidence: 99%

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Case example of the use of Six Sigma and Kaizen projects in policing services

Alosani¹

2020

Teaching Public Administration

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This paper aims to elaborate on the use of Six Sigma and Kaizen in policing services. Two case examples are discussed, followed by a review of the key implications obtained from the projects. In optimising the quality of policing services to the community, the police agencies in the UAE are faced with numerous challenges. This paper aims to provide further evidence of the use and applicability of Six Sigma and Kaizen in the policing field and to propose the direction for future studies. Based on the study results, it is proposed that the methodologies from Six Sigma and Kaizen are adopted in policing services to achieve an improvement in all aspects of their environment, including the process of service delivery, service effectiveness and efficiency, and the reduction of operational costs. This study is considered one of the few that have reported the use and benefits of these methods in policing services. Specifically, the findings have provided implications to the general arguments on the effectiveness of Six Sigma and Kaizen and their applicability in police agencies under the public sector, leading to further contributions which fill the research gap. Moreover, this study offers significant value for practitioners and managers in the organisations under the public sector to exert continuous improvement in the provision of services or products and organisational performance.

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Section: Literature Reviewsupporting

confidence: 93%

Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Case example of the use of Six Sigma and Kaizen projects in policing services

Alosani¹

2020

Teaching Public Administration

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“…In the policing field, the application of benchmarking within police agencies is still limited and immature and lacks empirical studies (Alosani et al, 2016;Doss, 2014). Some studies mentioned some limited examples of benchmarking in such agencies.…”

Section: Tqm 334mentioning

confidence: 99%

An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling

Alosani¹,

Al-Dhaafri

2020

TQM

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PurposePolice agencies are under pressure to improve their performance and provide outstanding services for the community. In response, academics and practitioners have called to adopt effective methods that help these agencies to achieve their goals. Studies reported that benchmarking has a role to improve organisational performance. However, poor evidence of using benchmarking within police agencies and very few studies examine the relationship between it and police performance. Motivated by this gap, this study aims to explore and examine this relationship under the mediating role of innovation culture.Design/methodology/approachA quantitative methodology was utilised in this study. Data used to examine the hypotheses were obtained from the departments and stations of the Dubai Police Force (DPF), and the population comprised head section officers. A total of 338 questionnaires were distributed to respondents, 252 of which were returned. The hypothesised relationships were tested with the data collected by SPSS and SmartPLS statistical software.FindingsFindings clearly show that benchmarking is directly and indirectly associated with the organisational performance of the DPF through innovation culture. Results support the notion that innovation culture facilitates the implementation of proper benchmarking projects in the DPF, which positively affects different aspects of its performance.Research limitations/implicationsThis study includes several limitations. Specifically, the generalisability of the findings should be considered. The analysis applies only to the DPF in the UAE. Thus, investigating and analysing variables in different police agencies in the UAE or internationally would be valuable.Practical implicationsSeveral recommendations are provided in relation to the obtained results to assist managers and decision makers in the DPF and other police agencies. This study includes suggestions for improving police performance by establishing an innovation culture and adopting benchmarking practices.Originality/valueAlthough several contributions indicated that benchmarking and innovation culture is a key determinant of success, the literature lacks empirical studies investigating this link in the police field. This study is the only one to date that examined this relationship in police services. Accordingly, this study seeks to bridge this gap and delivers empirical evidence and theoretical insight to better understand this relationship.

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A Maturity Model for Assessing Industrial Performance Management. Case Study: a Painting Industry

et al. 2022

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Nowadays, manufacturing industries are challenged by the mass customization needs, the increase of market competitiveness, the volatility of a globalized market and the high technological evolution. In front of these complex and multiple issues, industries must adapt to remain performant and to follow the digital transformation that the market is experiencing. This study deals with the wide topic of industrial performance management and its evolution regarding Industry 4.0 specifications. Indeed, many questions are asked in this context that concerns the “digital transformation” of the industrial system, highlighting the need of maturity models, i.e., models that could assess, as a preliminary step, the readiness of such systems to this transformation, believing that such an assessment will be the point of departure of all the potential evolution that could be allowed by Industry 4.0 tools and paradigms. The presented work will focus in particular on maturity assessment of the performance management of industrial systems. The suggested idea is to be inspired by a maturity model that is commonly used in software engineering, namely the "Capability Maturity Model Integration CMMI". In this sense, after a brief recall of the industrial performance management basis, the CMMI is introduced as well as its adaptation to the industrial performance management characteristics. A case study concerning a Moroccan SME paint company, whose submitted problem concerns the quality improvement of their product and the link between the control of the production lines and the achieved compliance rates, is then carried out. Some concluding remarks are finally proposed, regarding the relevance of the use of the CMMI, among other maturity models, and the actions to carry out for the performance management transformation.

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The Capability Maturity Model as an Industrial Process Improvement Model

Cited by 9 publications

References 9 publications

Case example of the use of Six Sigma and Kaizen projects in policing services

Case example of the use of Six Sigma and Kaizen projects in policing services

An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling

A Maturity Model for Assessing Industrial Performance Management. Case Study: a Painting Industry

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