Study AimsThe present paper aimed at discussing how the process of decision‐making should be taken care of in healthcare services.MethodsThis is a position paper based on a review of the relevant literature about meaning‐making processes in medical encounters and psychotherapy.DiscussionAuthors argued that choice options could be perceived as meaningful by patients if their uncertainties were taken into account and grounded on mutual understanding and reciprocal trust. To this end, any decision‐making process should satisfy the patient's legitimate expectations by making choices and habits compatible.ConclusionIn depht analysis of meaning‐making processes is crucial for better refining good practices of shared decision‐making.