“…The term refers to a broad range of artefacts that ‘are plastic enough to adapt to local needs and constraints of the several parties employing them, yet robust enough to maintain a common identity across sites’ (Star, 1989, p. 393). Examples include physical product prototypes, design drawings, standardised reporting forms, and various types of IT‐related tools such as document archives, enterprise resource planning systems, and social media (Bechky, 2003; Boland Jr et al, 2007; Leonardi et al, 2019; Tim et al, 2017). Because boundary objects comprise team members' individual and collective practices, and in turn can actively influence those practices, boundary objects become ‘writing and rewriting devices’—tools used to objectify and negotiate services or work demands, which can make otherwise highly complex collective actions manageable and controllable (Callon, 2002).…”