The Commission's European Agenda for the Collaborative Economy   (Too) Platform and Service Provider Friendly?

Cauffman, Caroline

doi:10.2139/ssrn.2883845

Cited by 11 publications

(7 citation statements)

References 1 publication

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“…The emergence of this dimension is in line with studies conducted in collaborative-economy settings that highlight the importance of ratings and reviews in order to reduce consumers' uncertainty and risk towards the vendor, as well as consumers' uncertainty and risk towards the item considered for purchase [37][38][39]. To examine the one-dimensionality of these factors, four new independent exploratory factor analyses were performed, each with only the items that accomplished the criteria described above.…”

Section: Assessment Of the Measurement Model: Validity And Consistencymentioning

confidence: 71%

OSS-Qual: Holistic Scale to Assess Customer Quality Perception When Buying Secondhand Products in Online Platforms

Vila-Brunet

Llach

2020

Sustainability

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Online secondhand markets have been growing substantially over the last decade and are expected to grow further. In order to effectively promote the growth of online secondhand markets, this paper designs and validates a scale to assess customer perception of the service quality of secondhand products purchased via online platforms. Complementarily, the paper assesses how each of the different dimensions that configure the scale contributes to explaining the fulfillment of customers’ expectations. The scale is defined by 23 items and is arranged in 5 dimensions from the literature on online commerce as well as on the sharing economy. A sample of 200 questionnaires is used for exploratory factor analysis. A second sample of 507 users is used for confirmatory factor analysis. The quality perceived by online customers of secondhand products depends on the quality of the interactions that they have with the website, with the vendor, and with the product. The dimension that contributes the most to customer fulfillment of expectations is product quality. Findings identify the items that contribute the most to quality perception and fulfillment of expectations, facilitating the development of more effective strategies for platform owners and vendors who want to attract and retain customers of secondhand products. Complementarily, these findings are useful to businesses and governments that want to promote a more sustainable economy by reducing consumption of new products and promoting reutilization of existing ones.

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Section: Assessment Of the Measurement Model: Validity And Consistencymentioning

confidence: 71%

OSS-Qual: Holistic Scale to Assess Customer Quality Perception When Buying Secondhand Products in Online Platforms

Vila-Brunet

Llach

2020

Sustainability

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“…The European Commission has explained that carrying out ancillary services such as managing online review mechanisms should not prevent the application of the exemption of liability, since this interpretation would be an incentive towards “responsible behaviour by all types of online platforms in the form of voluntary action, for example to help tackle the important issue of fake or misleading reviews” (European Commission, 2016a , p. 8). This interpretation, however, does not seem to fit the literal meaning of the exceptions to the exemption of liability (Cauffman, 2016 , p. 238). Fortunately, the recent proposal for a Digital Services Act intends to improve and clarify this aspect by suggesting that activities related to detecting illegal content (such as fake reviews) cannot preclude the application of the exemption of liability (Article 6).…”

Section: Regulation Of Online Review Mechanismsmentioning

confidence: 99%

The Unreliability of Online Review Mechanisms

Narciso

2022

J Consum Policy

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Online reviews have an undeniable impact on the market and are an important source of consumer information. From a legal perspective, online reviews actively influence consumers’ decisions to enter into a contract. Moreover, online reviews convey pre-contractual information that consumers find relevant and easy to understand, unlike the pre-contractual information disclosed as a result of EU law–based information duties. From this perspective, online reviews could potentially be seen as a complement of the flawed EU law–based information paradigm and regulatory improvement options based on reviews could be explored. However, the unreliability of online reviews is an obstacle that haunts consumers, practitioners, regulators, and academics alike. This unreliability has previously been identified as a reason not to award online reviews a more significant role in the EU law–based regulatory framework of pre-contractual information in consumer contracts. This paper explores the merits of this argument by discussing how the unreliability of online reviews is currently regulated. This paper takes a broad perspective on regulation, focusing not only on EU consumer legislation, but also looking at standardization, soft law, self-regulation, and the role of national consumer authorities. Overall, this paper argues that there are sufficient measures in place to shift the debate from the unreliability of reviews to reviews’ potential role in the protection of consumer informational interests.

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“…As a result, the 'Agenda on Collaborative Economy' of 2016 has one great limit, which is represented by the effort of providing guidance to regulate the collaborative economy phenomenon by applying provisions already existing within the EU legal framework (Cauffman 2016). This means that in addition to its non-binding nature, the Communication left many legal issues unanswered and, thus, broad room for the Member States to develop specific normative responses to the collaborative economy.…”

Section: Regulatory Development In the European Union's Lawmentioning

confidence: 99%

The Regulatory Context and Legal Evolution: The Cases of Airbnb and Uber

Dumančić

Avlona

2022

The Sharing Economy in Europe

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Whilst sharing economy has been enjoying increasing popularity worldwide over the last decade; its legal definition has been debatable. This is aligning with the fact that the European Union has not provided the legal framework for the sharing economy yet, apart from a European Commission Communication from 2016. This Communication seeks a balance between the support of a Digital Single Market in the EU and the protection of the consumers’ rights and leaves a broad space for national legislations to respond to the phenomenon of sharing economy. The aim of this chapter is to address these issues within the framework of two sharing economy case studies: Airbnb and Uber as the only source at the EU level of applicable law besides the EC Communication.

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The Commission's European Agenda for the Collaborative Economy (Too) Platform and Service Provider Friendly?

Cited by 11 publications

References 1 publication

OSS-Qual: Holistic Scale to Assess Customer Quality Perception When Buying Secondhand Products in Online Platforms

OSS-Qual: Holistic Scale to Assess Customer Quality Perception When Buying Secondhand Products in Online Platforms

The Unreliability of Online Review Mechanisms

The Regulatory Context and Legal Evolution: The Cases of Airbnb and Uber

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