2023
DOI: 10.61106/jpms.v1i2.10
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The Comparison of Service Quality Between Alfamart and Indomaret Minimarket in Kupang City

Asniyati Tloim,
Yessi Benu

Abstract: The research is entitled “The Difference of Service Quality Between Alfamart minimarket and Indomaret Minimarket in Kupang City”. The problem formulation in this research was whether there was difference of service quality reviewed from physical evidence(tangible), empathy, reliability, responsiveness, assurances between Alfamart and Indomaret minimarket in Kupang city. The aim of this research was to analyze the difference of Service Quality Between Alfamart minimarket and Indomaret Minimarket in Kupang city … Show more

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