The concept of mindfulness in information systems research: a multi-dimensional analysis

Dernbecher, Sabine; Beck, Roman

doi:10.1057/s41303-016-0032-z

Cited by 67 publications

(79 citation statements)

References 69 publications

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“…This, in turn, enables scholars to look for additional attributes of adaptive acceptance to arrive at a more nuanced definition of this concept that refines the notion of mindfulness. Ultimately, a comprehensive and comparative analysis between mindfulness and mindlessness as a continuum (i.e., mutually exclusive) or, alternatively, as opposite poles is missing in information systems research (Dernbecher and Beck 2017). Not only does this paper fill this literature gap.…”

Section: Theoretical Implicationsmentioning

confidence: 96%

From Acceptance to Adaptive Acceptance of Social Media Policy Change: a Set-Theoretic Analysis of B2B SMEs

2020

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Drawing on theories of mindfulness, this paper aims to introduce the concept of adaptive acceptance of social media policy change in the context of Business-to-Business (B2B) Small-and-Medium Enterprises (SMEs) based in the South East of England. The paper adopts a quasi-experimental design based on the analysis of multiple cases with each case replicating prior findings either literally or theoretically. The study uses a mix of survey, interview, and electronic data informed by an innovative, settheoretic approach to distill commonalities within positive cases and differences between positive and negative cases. It shows that attracting new customers and raising the company's profile are necessary pre-requisites for adaptive acceptance of social media policy changes. In addition, these two conditions combined with learning to use social media effortlessly are jointly sufficient for adaptive acceptance. Theoretical, practical, and methodological implications are discussed.

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Section: Theoretical Implicationsmentioning

confidence: 96%

From Acceptance to Adaptive Acceptance of Social Media Policy Change: a Set-Theoretic Analysis of B2B SMEs

2020

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“…Thatcher et al (2018), for example, focus solely on individual-level mindfulness. Dernbecher and Beck's (2017) review on mindfulness in information systems research, in turn, describes only a few studies bringing together mindfulness, high reliability, failure-prone contexts, and emphasis on digital operations. Most studies of mindfulness highlighted other matters: they compared individual-level and collective mindfulness related to IT or discussed mindfulness in relation to information systems development or IT-based innovation.…”

Section: Mindfulness and Mindlessness In It-based Operationsmentioning

confidence: 99%

“…Thus far, HRO studies have focused on time-critical, tightly coupled command-and-control operations in complex settings such as aircraft carriers (Rochlin et al 1987), air-traffic control, and nuclear power plants (e.g., Bourrier 1996;Marcus 1995). Interest in HROs utilizing information technology (IT) has grown recently (Butler and Gray 2006;Dernbecher and Beck 2017), with research delving into IT's role in construction (Carlo et al 2012) and military operations (Grabowski and Roberts 1999). While some of these domains feature digital operations (i.e., autonomous work by IT handling digital inputs and outputs), studies of IT-related operations have addressed primarily operations wherein humans act as independent tool users and decision makers.…”

Section: Introductionmentioning

confidence: 99%

High Reliability in Digital Organizing: Mindlessness, the Frame Problem, and Digital Operations

Salovaara¹,

Lyytinen²,

Penttinen³

2019

MISQ

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Organizations facing high risks and operating in purely digital domains, such as computer security and many financial services, must meet two, contradictory goals: they need to identify digital threats at scale and speed while also avoiding errors that result from automated processing. Research on high-reliability organizations has identified multiple challenges in reaching these goals simultaneously, because automation often renders organizations' operations "mindless" and unable to cope gracefully with changing, complex situations characteristic of high-risk domains. In digital operations, a special challenge arises from the "frame problem" connected with the inability of algorithms to adapt to environments not identified within their developers' initial cognitive frames. An exploratory, theory-generating case study was conducted within a computer security company (F-Secure) to examine how organizations acting in digital domains may achieve high reliability by mitigating the frame problem. This article examines digital organizing of the epistemic and pragmatic features of operations, along with arrangements of these features that respond to the frame problem. Collective mindfulness is identified as emerging in such a sociotechnical setting via a carefully layered, systemic constellation of (human) mindful and (digital) mindless operations while the organization's core operations remain digital and algorithmic. The findings point to heretofore unexplored reliability challenges associated with digital organizing, alongside several relevant ways to overcome and/or mitigate them.

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“…The research aspires to an improved understanding of what mindful behavior is in a practical environment. However, mindfulness has increasingly been applied to the adoption of technology, especially information technology, in which mindfulness is assumed to contribute to the avoidance of economic costs [5,6,13,16].…”

Section: A Suitable Technology and Using Technology Suitablymentioning

confidence: 99%

“…As considered in the mindfulness literature, issues with technologies that become public as bad examples discredit the technologies' reputations. This can be caused by badly designed use cases or a lack of knowledge about a technology and the requirements for its successful application-that is, by mindless use of the technology [5,6].…”

Section: Introductionmentioning

confidence: 99%

Examples from Blockchain Implementations in Logistics and Supply Chain Management: Exploring the Mindful Use of a New Technology

2018

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Abstract:In the context of logistics, blockchain can help to increase end-to-end visibility along global supply chains. Thus, it can lead to improved tracking of goods and offer tamper-proof data to build trust among parties. Although a variety of blockchain use cases already exists, not all of them seem to rely on blockchain-specific features, but could rather be solved with traditional technologies. The purpose of this paper is, therefore, to identify characteristic use cases described for blockchain in the field of LSCM and to analyze them regarding their mindful technology use based on five mindful technology adoption principles: engagement with the technology; Technological novelty seeking; awareness of local context; cognizance of alternative technologies; and anticipation of technology alteration. The authors identified five blockchain case clusters and chose one case for each category to be analyzed in detail. Most cases demonstrate high engagement with the technology, but there are significant differences when it comes to the other mindful use principles. This paper highlights the need to understand the problem and to apply the right technology in order to solve it. When solving a problem, care should be taken to address a technology's unique features to ensure effectiveness and cost-efficiency.

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The concept of mindfulness in information systems research: a multi-dimensional analysis

Cited by 67 publications

References 69 publications

From Acceptance to Adaptive Acceptance of Social Media Policy Change: a Set-Theoretic Analysis of B2B SMEs

From Acceptance to Adaptive Acceptance of Social Media Policy Change: a Set-Theoretic Analysis of B2B SMEs

High Reliability in Digital Organizing: Mindlessness, the Frame Problem, and Digital Operations

Examples from Blockchain Implementations in Logistics and Supply Chain Management: Exploring the Mindful Use of a New Technology

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