The Consequences of COVID-19 Pandemic on FMCG Warehouse Operations in Klang Valley: A Qualitative Study Approach

Abstract

Fast-moving consumer goods (FMCG) warehouses face unprecedented risks during the COVID-19 pandemic, making it necessary to assess the impact of COVID-19 on the warehousing industry. The study aims to understand FMCG warehouse in Klang Valley operations prior to the COVID-19 pandemic, assess the impact of the COVID-19 pandemic, and identify strategies employed by these FMCG warehouse operations to overcome the problems caused by the COVID-19 pandemic. The situation is studied based on qualitative research methods, and the ATLAS.ti software is used as the mechanism for analyzing and presenting the results. The results show that the infections within the warehouse, labour shortages and changes in sales are some of the impacts that are experiencing by the Klang Valley warehouse operators. This is the first comprehensive review of latest literature on FMCG storage operations during the pandemic in Malaysia. This research is beneficial for warehouse operators and logistics personnel by incorporating insights from warehouse managers to adapt to pandemic-driven warehouse operations.