The Consequences of Information Overload in Knowledge Based Service Economies

Abstract

Nous avons mené une enquête pour mesurer la perception des 581 Genevois actifs professionnellement sur le problème de l'infobésité, ou, dit en d'autres termes, le surplus d'information. Les conclusions principales indiquent que l'infobésité est un réel problème et affecte l'efficacité des entreprises. Les sources et moyens de communication, l'utilité perçue de l'information et les conséquences de l'infobésité ont notamment été étudiés. La première partie de l'analyse est basée sur des statistiques descriptives. Dans la deuxième partie, nous avons testé quelques hypothèses.

Perceived Risk Management

“…Knowledge-based services can be defined as services delivered by highly educated and informed employees responding to specific diagnosed customer demands by offering and delivering customized value-added solutions and relations (Debely et al, 2007). Travel agents deliver this kind of expertise, and our findings can be extended to all kinds of knowledge-based services.…”

Attitudes Regarding New Enterprise Risk and Control Regulations by the Active Population of the Geneva Area

“…Three years ago Haute École de Gestion of Geneva created a laboratory of market research (LEM, Laboratoire d'Études de Marché) whose main objective is to form students to marketing survey techniques. Among the mandates already carried by the LEM, let us quote "Information Overload: A Survey Research Conducted in the French Speaking Area of Switzerland" (Debély et al, 2006), "The Consequences of Information Overload in Knowledge Based Service Economies" (Debély et al, 2007), "Influences of Public Ecological Awareness and Price on Potable Water Consumption in the Geneva Area" (Catenazzo et al, 2008). The mandate under study in this paper, "Attitudes regarding new enterprise risk and control regulations by the active population in Geneva Area", was conducted from October to December 2007.…”