The Contribution of Information Communications Technology on Improved Human Resources Performance in Kinondoni Municipality, Tanzania

Abstract

The study addressed the challenge of improving human resource performance within Local Government Authorities (LGAs), particularly in Kinondoni Municipality, where inefficiencies and limited technological integration have hindered effective governance and service delivery. Recognizing the potential of Information and Communication Technology (ICT) to transform organizational processes, the study explored its contributions to human resource performance, focusing on the policy and legal framework governing ICT use, its influence on efficiency and effectiveness, and the challenges of adoption. Guided by the Technology Acceptance Model (TAM), which emphasizes the role of perceived ease of use and usefulness in technology adoption, the study targeted employees and stakeholders, including human resource officers, IT personnel, administrative staff, and community leaders. Using a sample of 100 respondents selected through purposive and stratified random sampling, data were collected through interviews and questionnaires and analyzed using SPSS for descriptive statistics and thematic analysis for qualitative insights. Findings showed that ICT policies are well-established (mean = 4.2, SD = 0.75) and that ICT improves efficiency, accessibility, and data integrity, with record-keeping identified as a significant benefit (40%). Offices were well-equipped with internet-connected computers (mean = 4.3, SD = 0.75), though Human Resource Information Systems (HRIS) adoption was moderate (mean = 3.9, SD = 0.85), reflecting limited utilization. Key challenges included inadequate training and insufficient integration of ICT into human resource practices. Despite these obstacles, ICT was found to significantly enhance human resource performance, supporting governance and service delivery. The study recommended increased investments in infrastructure, continuous training, implementation of e-governance initiatives, and the establishment of impact evaluation frameworks to maximize ICT’s potential.