The Contribution of Process, People and Perception to Information Systems Quality and Success: A Jamaican Study

Abstract

Despite various studies and several IT innovative interventions, the information systems (IS) community continues to experience low quality and unsuccessful software systems. Persistent IS failures have plagued large and small organizations throughout the globe; however, smaller firms in developing countries such as those in the English‐speaking Caribbean and Jamaica, in particular, do not have the capacity to absorb the losses that result from the delivery of ineffective and low quality systems. This research effort is a continuation of our quest to provide some solutions to these problems – particularly in Jamaican organizations – by developing a research model that integrates the literature from a variety of sources to empirically explore the impact of process, people and perception on IS quality and success. The setting is Jamaica; however, we believe that the insights obtained would be relevant to developing countries in other contexts. The results of the study indicate significant relationships between (1) developer knowledge and IS quality, (2) perceived usefulness and IS success, and (3) IS quality and IS success. Our findings should be interesting to IS practitioners and we offer the proposed research model to IS scholars to promote further research into IS quality and success in small businesses in developing countries.

Information Systems Quality and Success in Canadian Software Development Firms

“…Finally, the indicators variables for the 'People' construct were guided by (Chevers, Duggan & Moore, 2012) study in which they posited that developer knowledge and developer/user involvement in the developmental process can impact the quality of the delivered software product. Hence, our indicator variables for the 'People' construct are project management skills, systems development skills and contribution.…”

An Investigation of the Critical Success Factors of IT Projects in Saudi Arabian Public Organizations

“…The rise in IT projects failure is a result of the increasing organizational impact of information technology. In developing countries, IT researchers still have interest in the area of IT project success (Chevers and Duggan, 2012). Even though there is an intensifying theoretical and empirical studies on IT project failures, most of the CSFs studies are derived from developed countries and from the private sector (Gauld, 2007), and limited attention has been made toward the IT success in public sector (Hussein et al, 2007).…”